Shreyas Alva

Senior Operations Officer

Bangalore,Karnataka

Summary

Versatile Senior operations officer specialized and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

years of professional experience

Work History

SENIOR OPERATIONS OFFICER

HDFC LTD

Bangalore

03.2017 - Current

Provided direction to operations staff, ensuring effective and efficient workflow
Suggested policies, procedures, and strategies to improve operational performance
Attended regular meetings with senior management team to discuss operational objectives
Analyzed customer feedback data to identify trends in customer service satisfaction levels
Making/Fixing disbursements in the module.

CRM EXECUTIVE

Ajmera Housing Corporation

Bangalore

12.2015 - 02.2017

Created, monitored and maintained reports on all aspects of the customer relationship management system
Provided training to staff on the use of the CRM system and Its features
Designed customized CRM solutions for clients based on their needs and goals.

Education

Diploma Mechatronics Engineering - undefined

JSS Polytechnic

Bachelor of Engineering: Mechanical Engineering - undefined

Maharaja Institute of Technology

Skills

Operational Efficiencyundefined

Timeline

SENIOR OPERATIONS OFFICER - HDFC LTD

03.2017 - Current

CRM EXECUTIVE - Ajmera Housing Corporation

12.2015 - 02.2017

JSS Polytechnic - Diploma Mechatronics Engineering,

Maharaja Institute of Technology - Bachelor of Engineering: Mechanical Engineering,