Shreyas Dave

Guest Experience and Revenue Generation

• Leads team to achieve short and long-term financial commitments. (Responsible for PPD and sales revenue target achievement).

• In partnership with the Retail Sales Manager, develops sales strategies to meet or exceed established guest service ratings and financial objectives.

• Actively communicates sales information with the Retail Sales Manager, peers, and team.

• Targets guest information, provided by the Retail Sales Manager, to enhance guest experience and maximize revenue.

• Analyzes performance, recommends changes, and implements actions to increase results of designated categories.

• Creates a friendly atmosphere that is consistent with the Starboard Way.

Enhanced performance by effectively managing talent.

• Establishes and holds individuals responsible to guest and sales targets, in partnership with the Retail Manager.

• Ensures the sales team is skilled in guest experience, sales behaviors, and product knowledge.

• Provides feedback and coaching to ensure Starboard and Cruise Line guest experience standards are championed while driving business performance.

• Conducts ongoing talent assessment and establishes development plans.

• Addresses associate concerns in a reasonable and fair manner, helping to create a stronger, healthier place to live and work.

• Maintains a strong floor presence ensuring the team is delivering the best experience for guests and creating memories for them.

• Performs other duties as assigned to meet business needs.

Operational Excellence

• Oversees all store operational standards and administrative duties and timely opening and closing of the store.

• Adheres to keeping the sales team informed and enforces all Starboard and cruise line policy and procedures, including MLC, asset protection and inventory control.

• Schedules and organizes talent in order to meet guest and business needs.

• Reports any incidences of illnesses/work related injuries in a timely manner.

• Managed operational activities to optimize profitability and income generation at the salon.

• Building and maintaining customer relationships to maximize repeat business.

Maintained overall salon ambience for an optimal customer experience.

• Maintain staff records including salaries and work schedules.

• Maintaining Daily, weekly and monthly sales reports.

• Impart product and service trainings to staff and ensure high grooming standards.

• Monitor inventory of products, raw materials and ensure prompt replenishments.

• Monitor salon and spa equipment to ensure optimum productivity.

• Operate within salon budget and achieve financial objectives.

• Understand the customer’s skin needs and suggest the best Skin care & make up Products suitable for their skin type.

• Teach and educate clients on how to apply makeup and how to take care of their skin on daily routine.

• Cross selling, up selling & link selling the products.

• Maintain appropriate inventory levels.

• Resolve Customer issues and requests in an efficient, polite and quick manner.

• Develop and utilize customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.

• Leads by example when it comes to superior customer service.

• Manage time, establish priorities and delegate effectively to meet goals and objectives.

• Increase brand awareness through social media campaigns.

• Execute new launch displays, collateral placement, etc.

• Prepare, coordinate and ensure a complete and accurate physical inventory as required.

• Oversee all planning details for events.

• Ensure store is clean at all times.

• Maintaining hygiene and over all ambience of the Store.

• Responsible for Entire operation, revenue generation and overall profitability of the Institute.• Establish a relationship of trust and respect with clients.• Help clients or Students towards a deeper understanding of their concerns.• Communicating new product developments to prospective clients.• Planning and preparing presentations & visit various schools & Institutes.• Overseeing the development of marketing literature.• Keep records and use reporting tools.• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

• Oversee daily operations of the spa

• Manage and train spa staff

• Develop and implement marketing strategies

• Ensure high levels of customer satisfaction

• Handle customer inquiries and complaints

• Coordinate staff schedules

• Maintain inventory and order supplies

• Ensure cleanliness and maintenance of the spa

• Monitor financial performance and manage budgets

• Develop and implement spa policies and procedures

• Stay up-to-date with industry trends

• Plan and execute promotional events

• Conduct regular staff meetings

• Ensure compliance with health and safety regulations

• Manage client records and bookings

• Collaborate with other departments to enhance services

• Analyze customer feedback and implement improvements

• Prepare reports on spa performance

• Foster a positive and productive work environment

• Address any operational issues promptly

• Oversee daily salon operations

• Encourage and support team members in the salon.

• Maintained exceptional customer satisfaction standards.

• Formulated and deployed strategic marketing initiatives.

• Maintain inventory and order supplies

• Addressed and resolved customer complaints.

• Ensure compliance with health and safety regulations

• Monitor financial performance and manage budgets

• Conduct staff training and development

• Schedule staff shifts and manage payroll

• Maintain salon cleanliness and organization

• Stay updated with industry trends and techniques

• Coordinate with vendors and suppliers

• Plan and execute promotional events

• Manage client appointments and bookings

• Ensure high standards of service quality

• Implement and enforce salon policies

• Foster a positive and productive work environment

• Conduct performance reviews and provide feedback

• Handle administrative tasks and record-keeping

• Helped oversee daily tasks alongside the Retail Manager.

• Supervise and motivate store staff.

• Ensure excellent customer service and satisfaction.

• Manage inventory levels and stock replenishment.

• Managed customer inquiries and resolved complaints efficiently.

• Implement store policies and procedures.

• Assist with staff training and development.

• Monitor sales performance and achieve sales targets.

• Maintain store cleanliness and organization.

• Conduct regular staff meetings and briefings.

• Oversee cash handling and financial transactions.

• Coordinate with suppliers and vendors.

• Ensure compliance with health and safety regulations.

• Prepare and submit reports to the Retail Manager.

• Assist in visual merchandising and store displays.

• Manage promotional activities and events.

• Use FIFO procedure, Report Soon to Expire products.

• Monitor and analyze market trends and competitors.

• Ensure accurate pricing and product labeling.

• Support loss prevention and security measures.

• Handle administrative tasks and record-keeping.

• Prepare and serve alcoholic and non-alcoholic beverages

• Interact with Guests, take orders, Make and serve drinks

• Assess Guest's needs and preferences and make recommendations

• Mix ingredients to prepare cocktails

• Plan and present bar menu

• Restock and replenish bar inventory and supplies

• Stay guest focused and nurture an excellent guest experience

• Comply with all food and beverage regulations

• Manage bar operation and order supplies

• Maintain a clean and organized bar area

• Participate in staff meetings and training sessions

• Ensure compliance with health and safety regulations

• Provide excellent customer service

• Handle customer complaints and resolve issues promptly

• Monitor and manage inventory levels

• Create and innovate new drink recipes

• Work flexible hours, including nights, weekends, and holidays

• Collaborate with kitchen staff to ensure smooth operation

• Greet and seat guests in a friendly and professional manner.

• Take accurate food and beverage orders from guests.

• Serve food and beverages promptly and efficiently.

• Ensure that dining areas are clean and well-maintained.

• Assist with setting up and breaking down dining areas.

• Restock supplies and ensure that all service areas are well-stocked.

• Handle guest inquiries and complaints in a courteous and professional manner.

• Process payments and handle cash transactions accurately.

• Work closely with kitchen and bar staff to ensure timely and accurate order delivery.

• Follow all health and safety regulations and guidelines.

• Assist with special events and functions as needed.

• Maintain a positive and professional attitude at all times.

• Provide recommendations and upsell menu items to guests.

• Ensure that all guests have a memorable dining experience.

• Assist with inventory management and ordering supplies.

• Participate in training and development programs.

• Adhere to company policies and procedures.

• Perform other duties as assigned by management.