Shreyas Mahajan
Pune
Summary
To be a part of a highly competitive institution and to work towards our mutual growth by contributing my skills and knowledge.
Overview
4
4
years of professional experience
Work History
Senior Executive/SME
Vodafone India Services Pvt Ltd
Pune
2022.11 - Current
- Currently working as an SME for a period of over 7 months.
- Process is mainly focused on providing Broadband and associated services all over the United Kingdom.
- Provided assistance to my Team Leader in Team Management Activities.
- Handling Real-time Advisor queries, Managing Queues, Creating Daily Login Data for the entire floor comprised of some of the responsibilities of working as an SME.
- Handled escalation calls.
- Coached agents by giving one-two-one trainings for providing better customer services.
Customer Support Executive
Fareportal India Pvt Ltd
Pune
2022.03 - 2022.10
- Customer Services mainly focused on Travel Queries.
- Assisted customers in making new bookings, making adjustments to existing bookings over calls.
- Provided real-time support for travelers stuck on airports.
- Maintained accurate records of customer interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recognized by management for providing exceptional customer service.
- Resolved customer issues in a timely manner.
Customer Support Representative
Tech Mahindra Business Services
Pune
2019.12 - 2020.05
- Advised customers on how best to use products or services offered by the company.
- Processed refunds and credits when appropriate.
- Developed relationships with customers through friendly interactions.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
Education
Bachelor of Engineering - Information Technology
Vishwakarma Institute of Information Technology
Pune,India2021-12
HSC(XIIth) - Science Education
Abasaheb Garware College, Pune
Pune,India2013-04
SSC (Xth) -
Zeal Education Society, Pune
Pune,India2011-06
Skills
- Motivating and Goal oriented
- Willingness to learn and ability to be a good team player
- Good analytical and logical skills
- Leadership qualities
- Good convincing power
- Ability to tackle critical situations
- Performance Improvement
- Technical Support
Timeline
Senior Executive/SME
Vodafone India Services Pvt Ltd
2022.11 - Current
Customer Support Executive
Fareportal India Pvt Ltd
2022.03 - 2022.10
Customer Support Representative
Tech Mahindra Business Services
2019.12 - 2020.05
Bachelor of Engineering - Information Technology
Vishwakarma Institute of Information Technology
HSC(XIIth) - Science Education
Abasaheb Garware College, Pune
SSC (Xth) -
Zeal Education Society, Pune