Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shreyas Mahajan

Pune

Summary

To be a part of a highly competitive institution and to work towards our mutual growth by contributing my skills and knowledge.

Overview

4
4
years of professional experience

Work History

Senior Executive/SME

Vodafone India Services Pvt Ltd
Pune
11.2022 - Current
  • Currently working as an SME for a period of over 7 months.
  • Process is mainly focused on providing Broadband and associated services all over the United Kingdom.
  • Provided assistance to my Team Leader in Team Management Activities.
  • Handling Real-time Advisor queries, Managing Queues, Creating Daily Login Data for the entire floor comprised of some of the responsibilities of working as an SME.
  • Handled escalation calls.
  • Coached agents by giving one-two-one trainings for providing better customer services.

Customer Support Executive

Fareportal India Pvt Ltd
Pune
03.2022 - 10.2022
  • Customer Services mainly focused on Travel Queries.
  • Assisted customers in making new bookings, making adjustments to existing bookings over calls.
  • Provided real-time support for travelers stuck on airports.
  • Maintained accurate records of customer interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Recognized by management for providing exceptional customer service.
  • Resolved customer issues in a timely manner.

Customer Support Representative

Tech Mahindra Business Services
Pune
12.2019 - 05.2020
  • Advised customers on how best to use products or services offered by the company.
  • Processed refunds and credits when appropriate.
  • Developed relationships with customers through friendly interactions.
  • Handled escalated customer service issues with professionalism and empathy.
  • Conducted follow-up calls to ensure customer satisfaction.

Education

Bachelor of Engineering - Information Technology

Vishwakarma Institute of Information Technology
Pune,India
12-2021

HSC(XIIth) - Science Education

Abasaheb Garware College, Pune
Pune,India
04-2013

SSC (Xth) -

Zeal Education Society, Pune
Pune,India
06-2011

Skills

  • Motivating and Goal oriented
  • Willingness to learn and ability to be a good team player
  • Good analytical and logical skills
  • Leadership qualities
  • Good convincing power
  • Ability to tackle critical situations
  • Performance Improvement
  • Technical Support

Timeline

Senior Executive/SME

Vodafone India Services Pvt Ltd
11.2022 - Current

Customer Support Executive

Fareportal India Pvt Ltd
03.2022 - 10.2022

Customer Support Representative

Tech Mahindra Business Services
12.2019 - 05.2020

Bachelor of Engineering - Information Technology

Vishwakarma Institute of Information Technology

HSC(XIIth) - Science Education

Abasaheb Garware College, Pune

SSC (Xth) -

Zeal Education Society, Pune

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Shreyas Mahajan