Aquascaping
SHREYAS MURDESHWAR
eLearning Project / Program / Delivery Management
Pune,MH
Summary
Experienced eLearning and design professional with a strong background in program/project management within the eLearning and design domain. Skilled in managing end-to-end projects, from understanding client requirements to executing and controlling. Hands-on experience in print media, interactive media design, UI design, and ed-tech projects. Proficient in project planning, scheduling, monitoring, and controlling, working with diverse teams and mentoring them when necessary. Expertise in stakeholder reporting, resource management, change management, and managing customer success. Specialized in planning and execution of eLearning courseware development, instructor-led trainings, management of end to end large scale graphic design projects, audio-video production. Proven track record of working with global clients and proficiency in translations and localizations.
Overview
30
30
years of professional experience
Work History
Program Manager
Aptara New Media Pvt. Ltd.
07.2019 - Current
- Spearheaded and delivered several eLearning projects.
- Other tasks comprised gathering client requirements, planning delivery, implementing and managing the processes for successful delivery to the client.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in vendor selection and management process for program initiatives.
- Coached team members on productivity strategies to accomplish challenging goals.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Devised creative solutions to critical customer and user needs.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivery Manager – Technology Services
Hurix Systems Pvt. Ltd.
04.2016 - 02.2017
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior team members to develop their skills and advance within the organization.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Acted as a liaison between the delivery team and senior management, effectively communicating concerns and suggestions for improvements.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Fielded customer questions and complaints and rectified issues.
- Managed risk assessment and mitigation strategies to protect project timelines and deliverables.
- Conducted regular review meetings to assess project status and adjust plans accordingly, ensuring alignment with client expectations.
- Improved client satisfaction with proactive communication and problem-solving techniques.
- Drove adoption of Agile methodologies, enhancing team flexibility and project adaptability.
- Coordinated with cross-functional teams for streamlined project execution, resulting in timely deliveries.
- Empowered team members with decision-making authority, leading to more agile and responsive delivery process.
- Tailored project management approaches to fit unique needs of each client, leading to enhanced partnerships.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Program Manager
Aptara New Media Pvt. Ltd.
09.2013 - 03.2016
- Achieved account objectives by assessing client requirements and planning the projects to achieve client goals as well as targets set by Senior Management.
- Steered overall account and project tasks pertaining to the mining for eLearning projects from the client and leading the projects from initiation to closure.
- Worked on estimates with the production team leads and helped create winning proposals in coordination with the sales team so as to help achieve the company targets and objectives.
- Ensured that the project team had the requisite skill set to deliver the project deliverables and maintain high client satisfaction index.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Appraise project stakeholders on regular basis on the project progress and make adjustments as per their priorities.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Developed achievable plans, setting clear objectives and milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Devised creative solutions to critical customer and user needs.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Project Manager - Content
CORE Education and Technologies Ltd.
10.2011 - 08.2013
- Managed the team of Associate Project Managers, Project Leads, SMEs, Instructional Designers, Copy-editors, Graphic designers, Illustrators, Animators, Integrators and Programmers (around 25-30 personnel).
- Providing extended support for content research and development.
- Presentations to the management team.
- Assisted the Pre-sales team for content solutions and estimations required for the proposals.
- Set up KRAs/KPIs for the team and mentored the team members on a regular basis.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Established and managed change management processes to fulfill successful project transitions.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Successfully recovered projects at risk of failure, implementing turnaround strategies that restored client confidence and secured project objectives.
Senior Project Manager
Aptech Ltd.
09.2007 - 04.2011
- Led the content development team for the on time delivery of the content.
- Extended support to the team for developing the eLearning courseware and assisted the client with their LMS queries/activities.
- Instrumental in setting up an offshore development centre for one of the key clients.
- Assisted the Pre-sales team for content solutions and estimations that were vital for winning the RFPs.
- Catered to the German speaking clients and championed the process via undergoing and excelling the German language training provided by the company to understand the German culture and their language.
- The team received 30% Y-O-Y increment in the MSA value for 3 consecutive years.
- Maintained schedules to meet key milestones at every project phase.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to project scope.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project budgets on track.
- Developed and led multi-disciplinary team to redefine problems and achieve project objectives.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Facilitated knowledge sharing and skill development workshops for project team members, enhancing team capabilities and project outcomes.
- Conducted detailed post-project evaluations to identify key learnings and areas for improvement, fostering culture of continuous improvement.
- Established and maintained strong relationships with external stakeholders, including clients and partners, ensuring smooth project execution and new business opportunities.
- Oversaw development and implementation of training programs for junior project managers, building pipeline of future leaders.
- Led cross-functional teams in successful completion of multimillion-dollar projects, ensuring they met all scope, time, and budget requirements.
- Cultivated culture of innovation within project teams, encouraging exploration of new ideas and approaches to problem-solving.
- Negotiated conflicts within project teams to ensure smooth project execution and maintain high morale.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Communicated project plans and progress to key stakeholders and project contributors.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Established and managed change management processes to fulfill successful project transitions.
Associate Project Manager
Lionbridge Technologies Pvt. Ltd.
12.2001 - 08.2007
- Began my career with Lionbridge as a Graphics Visualizer.
- Work involved, understanding client requirements and providing visuals as per the storyboards
- Managing and leading a team of Graphic artists, illustrators etc. to create output as per the approved designs and layout.
- Review the work as per the agreed design, provide inputs to the team members.
- Mentor graphics team members.
- While working with Lionbridge, I moved into project management. I worked as an Associate Project Manager with this company starting to understand the nuances of project management.
- My daily work involved monitoring the project progress of and update the trackers created by Senior Project Managers.
- Coordinating with cross-functional teams to successfully achieve project milestones.
- Served as the primary point of contact for vendors during the entire course of assigned projects, addressing concerns and providing updates to my Seniors about any quality issues
- Work with Senior project manager to update daily tasks for the project team, communicate with the team on daily basis, and report EOD status to the senior project manager.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle that was essential from Project Quality perspective.
- Identified and resolved risks to minimize project disruption.
- Generated weekly and monthly status reports for helpful progress tracking.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to Senior managers on project budgets, progress, and technical problems.
- Scheduled and facilitated meetings between the project team and project management team to discuss deliverables, schedules and conflicts.
Designer – Interactive Media
Omega Interactive Technologies Ltd.
07.1996 - 06.2001
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Analyzed user behavior and feedback to optimize design and user experience.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Elevated user experience by redesigning navigation flow of company's main product website.
- Mentored junior designers, fostering culture of continuous learning and professional growth.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Optimized web graphics for faster loading times, improving overall site performance.
- Enhanced user satisfaction with introduction of user-centered design practices.
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams.
- Analyzed market trends to advise on design directions that align with user expectations.
- Developed engaging multimedia presentations for stakeholders, facilitating clearer communication of design concepts.
- Created sketches and technical drawings to present design concepts to clients.
- Developed prototypes for testing and presentation purposes.
- Collaborated with senior management to develop, review and finalize design concepts.
Sr. Faculty – Computer Graphics (CG)
EDIT Systems Pvt. Ltd.
01.1995 - 07.1996
- Worked as a trainer teaching and mentoring students in the field of computer arts namely with specialization in print media and animation design, and video production.
- Guided students to use Corel Draw, Corel Paint, Ventura, Aldus Pagemmaker, Animator Pro and 3D Studio Max.
- Conducted lectures for print theory.
Education
B.Com - Business Accountancy
04.2001 -
Skills
Delivery Management
Program Management
Project Management
Requirements Analysis
Project Scoping and WBS
Estimations
Project management
Agile methodologies
Risk management
Budget management
Stakeholder engagement
Cross-functional collaboration
Resource allocation
Client relationship management
Performance metrics
Team building
Process improvement
Communication strategies
Problem solving
Vendor management
Risk analysis and management
Team leadership
Program leadership
Project coordination
Decision-making
Strategic planning
Stakeholder management
Stakeholder communications
Change management
Team development
Cost management
Team leadership and direction
Team management
Scheduling and planning
Performance monitoring
Strategic direction
Project lifecycle
Agile projects
Resource management
Budget coordination
Customer service
Relationship building
Operations management
Budgeting and resource management
MS office applications
Contract development
Remote team management
Cross functional team builder
Business development
Detail-oriented
Proposal development
Training and development
Product development
Key Result Areas
Spearheaded and delivered several web and mobile application development projects. Gathered client requirements, planned delivery, implemented and managed processes for successful delivery. Achieved account objectives by assessing client requirements and planning projects. Steered overall account and project tasks for eLearning projects from initiation to closure. Worked on estimates with production team leads and helped create winning proposals. Managed a team of Associate Project Managers, Project Leads, SMEs, Instructional Designers, Copy-editors, Graphic designers, Illustrators, Animators, Integrators and Programmers. Provided extended support for content research and development. Led the content development team for on-time delivery. Extended support for developing eLearning courses and assisted clients with LMS queries.
Interests
Geopolitics
Calligraphy
Art and Design
Mixology
Photography
Travelling
Reading
Timeline
Program Manager - Aptara New Media Pvt. Ltd.
07.2019 - Current
Delivery Manager – Technology Services - Hurix Systems Pvt. Ltd.
04.2016 - 02.2017
Program Manager - Aptara New Media Pvt. Ltd.
09.2013 - 03.2016
Senior Project Manager - Content - CORE Education and Technologies Ltd.
10.2011 - 08.2013
Senior Project Manager - Aptech Ltd.
09.2007 - 04.2011
Associate Project Manager - Lionbridge Technologies Pvt. Ltd.
12.2001 - 08.2007
University of Mumbai - B.Com, Business Accountancy
04.2001 -
Designer – Interactive Media - Omega Interactive Technologies Ltd.
07.1996 - 06.2001
Sr. Faculty – Computer Graphics (CG) - EDIT Systems Pvt. Ltd.
01.1995 - 07.1996