SHREYAS NAKUM
Service Support Manager
Rajkot,Gujarat
Summary
Get inducted into challenging Assignments and achieve successful fulfillment of responsibilities awarded. Achieve career growth based on performance. Work with wider Horizons and Positive Attitude. Have Humanitarian approach. I am therefore keen to find a new and suitably challenging role within a market-leading organization.
EXPERTISE: Though the initial experience is during the study period, now taking up any challenge anywhere which can give good learning, molding and thrust to my career and in return can assure best possible on the job performance with highest levels of sincerity, commitment and loyalty to company. Results-oriented Support Manager offering 12 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Service Support Manager
PELICAN ROTOFLEX PVT. LTD
06.2017 - Current
- Communicating with clients about their requirement for spares or service
- Supervise and Install Machines at Site & follow all industrial standard process
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Excellent critical thinking and problem-solving skills
- Taking or processing orders for a spares or service through HANA SAP system
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Note Down reports of client and customer activity or complaints for best solution
- Provide accurate, valid and complete solutions by using the right methods
- Keep records of customer interactions, process customer accounts and file documents
- Motivating team to perform at their best.
Deputy Manager
KIC
11.2009 - 03.2017
- Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Deals in Manufacturing Unit of Conveyor Parts as Rollers, Idlers & Pulleys
- Handle the processing of all orders with accuracy and timeliness
- Monitor the team’s progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Ensure adherence to laws and policies
- Inform clients of unforeseen delays or problems.
Education
P.G.D.C.A - Computer And Information Sciences
DAC(Govt. of India)
06.2011 - 04.2012
B.Com - undefined
Saurashtra University
PROJECTS PREPARED - undefined
M.B.A - undefined
Balaji Wafers Ltd
Skills
Document management
Customer service understanding
Team Building
Staff Management
Quality assurance
Technical support expertise
Technical Support
Client account management
Timeline
Service Support Manager
PELICAN ROTOFLEX PVT. LTD
06.2017 - Current
P.G.D.C.A - Computer And Information Sciences
DAC(Govt. of India)
06.2011 - 04.2012
Deputy Manager
KIC
11.2009 - 03.2017
B.Com - undefined
Saurashtra University
PROJECTS PREPARED - undefined
M.B.A - undefined
Balaji Wafers Ltd
Playing Lawn Tennis
I love to play tennis during morning.
Playing Lawn Tennis
I love to play tennis during morning.