SHREYAS RANADIVE

Work History

QuestionPro

Pune, Maharashtra

06.2014 - Current

Formerly hired as an Insights Strategist until 2017, then stepping into the role of being the Regional Manager for the Asia Pacific region.
Hired and managed associates in the Sales, Support & SDR teams.
Increased overall revenue 300%. (Starting from $75k in 2017, to $1.1M by the end of 2020).
Managing the team structure/ segmentation and designing commission models for key accounts and sales teams.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Setting monthly, quarterly and annual targets and quotas for Sales and CST teams.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Reviewing and collaborating with the design and marketing team for common collateral material required by the Sales, CST and the SDR teams.
Account lifecycle automations through hubspot and other internal tools.
Introducing and structuring processes which would shape the revenue of the region.
Pricing evaluation - obtaining the right price point for each of the regions based on their purchasing power, GDP. (Approx 53 countries)
Catered to US, MENA & APAC region during the tenure.
Prepared reports using statistics, charts and graphs to illustrate roadmap and revenue.

Tata Consultancy Services

Pune, Maharashtra

01.2014 - 06.2014

Developed and actualized customer service initiatives to decrease wait times.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Helped streamline repair processes and update procedures for support action consistency.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Tech Mahindra

Pune, Maharashtra

01.2012 - 03.2013

Worked as a part of the retention's team of Hutchison 3 Global Services (UK)
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 82% decrease in cancellations under and IBC target of 18%.
Proved successful working within tight deadlines and fast-paced atmosphere. Eliminated downtime and maximized revenue by providing top project quality control.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Reviewed successes and failures to learn from previous mistakes.
Identified client needs, built relationships and overcame objections to drive sales.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

WNS

Pune, Maharashtra

03.2011 - 02.2012

Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Worked for a customer service process for Travelocity operating airfare related tools like Katana and Sabre.
Answered customer telephone calls promptly to avoid on-hold wait times.

MPHASIS

Pune, Maharashtra

10.2010 - 03.2011

Worked as a process associate for credit card process called Libra.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.