Shreyas Shivankar
Pune
Summary
Experienced microbiologist and customer service professional with a strong background in fraud investigation, product compliance, and order resolution. Proven ability to manage sensitive customer information and ensure high customer satisfaction. Skilled in data analysis, risk management, and regulatory compliance. Set to pursue a Master of Global Health (Extension) / Health Leadership and Management at the University of New South Wales.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon Development Centre Private Limited
Pune
09.2022 - 07.2023
- Investigated and resolved fraudulent transactions, ensuring the integrity and security of customer accounts
- Analyzed transaction patterns to identify potential fraud, contributing to risk management and prevention strategies
- Ensured that products met regulatory and safety standards, collaborating with various teams to address compliance issues
- Resolved complex order-related issues for customers in the US and Canada, ensuring high customer satisfaction
- Developed strong analytical skills by investigating fraud cases and analyzing data patterns to detect irregularities
- Gained proficiency in managing and analyzing large sets of data, critical for research and analysis in microbiology
- Acquired knowledge of regulatory frameworks and compliance standards, staying updated on changing regulations
Project Intern
Serum Institute of India
Pune
03.2022 - 08.2022
- Conducted comprehensive studies on the transportation logistics of time and temperature-sensitive vaccines
- Collaborated with quality control, quality assurance, research and development, and manufacturing departments to ensure the integrity of vaccines during transit
- Participated in performance qualification testing to ensure vaccines met stringent quality standards throughout the distribution process
- Collected and analyzed data to form route profiles for over 60 countries by conducting studies on actual vaccine consignments and mimicking exact conditions in the laboratory
- Applied microbiological principles to ensure the sterility and efficacy of vaccines during transportation
Education
Master of Science in Microbiology - Microbiology
Savitribai Phule Pune University
Pune, Maharashtra04.2022
Bachelor of Science in Microbiology -
Savitribai Phule Pune University
Pune, Maharashtra04.2020
Master of Global Health (Extension) / Health Leadership and Management -
University of New South Wales
SydneySkills
- Fraud Investigation
- Product Compliance
- Order Resolution
- Data Analysis
- Risk Management
- Regulatory Compliance
- Customer Service
- Communication Skills
- Project Management
- Quality Assurance
- Quality Control
- Microbiological Techniques
- Vaccine Transport Logistics
Volunteer Experience
Volunteer and Researcher, SEARCH (Society for Education, Action and Research in Community Health), Gadchiroli, Maharashtra, Conducted research on community and tribal health issues. Assisted in the development and implementation of health programs for tribal communities., Collaborated with healthcare professionals and community leaders to address health disparities.
Certification
MANAV (Human Atlas Initiative), October 2021
Language certificate
- IELTS - Score - 7.5
Languages
Marathi
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Associate
Amazon Development Centre Private Limited
09.2022 - 07.2023
Project Intern
Serum Institute of India
03.2022 - 08.2022
Master of Science in Microbiology - Microbiology
Savitribai Phule Pune University
Bachelor of Science in Microbiology -
Savitribai Phule Pune University
Master of Global Health (Extension) / Health Leadership and Management -
University of New South Wales
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