Shreyas V
Bangalore
Summary
Dynamic, professional leader with a proven track record in team management and operational efficiency, seeking a challenging position that fosters skill enhancement and career growth. Recognized for reliable performance and adaptability, consistently ensuring smooth operations, while exceeding company standards. Expertise in team collaboration and problem-solving drives a results-oriented approach, contributing to organizational success. Committed to being an integral part of a team that actively pursues growth and innovation.
Overview
12
12
years of professional experience
Work History
Floor Lead
Altisource
Bengaluru
03.2017 - Current
- Managed multiple teams and processes to consistently meet monthly client targets.
- Defined key result areas for each process and generated corresponding reports.
- Designed new workflows, identified gaps, and streamlined processes for improved outcomes.
- Prepared and updated standard operating procedures and memos detailing process changes.
- Conducted training sessions to enhance team capabilities on updated processes.
- Executed yearly appraisal reviews, delivering constructive feedback to team members.
- Collaborated with management to develop strategies for continuous improvement in service delivery.
Escalation Desk Supervisor
Vector E-commerce Pvt Ltd
Bengaluru
11.2013 - 07.2015
- Handling customer escalations and providing resolution within a shorter period of time.
- Analyzing the NPS report and perform RCA on the Detractor cases.
- Approving coupons and cash backs as a part of compensation on a case to case basis for the inconvenience caused to customers.
- Preparing daily and monthly reports for the team.
- Maintaining the SLA of Inbound Escalated calls and E-mails.
- Mentoring new team members and providing feedbacks.
- Myntra.com
Education
2ndPUC -
A.P.S
12.2012
10th(S.S.L.C) -
Vijaya High School
12.2010
Skills
- Expertise in US Mortgage
- Communication and people management
- Team leadership and collaboration
- Workflow design and optimization
- Performance reporting
- Standard operating procedures
- Customer escalation handling
- Ability to work under pressure
- Problem solving and analysis
- Motivational speaking
Languages
- English
- Telugu
- Hindi
- Kannada
- English
- Telugu
- Hindi
Extracurricular Activities
Organized and participated in blood donation camps. Completed NCC 'B' certificate exam. Signer and script writer.
Hobbies and Interests
- Reading
- Dancing
- Composing
- Singing
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
System Proficiency
- Basic system knowledge
- MS Office
Personal Information
- Father's Name: M.N.Venkatesh
- Date of Birth: 02/28/94
- Gender: Male
- Nationality: Indian
- Marital Status: Un-Married
Timeline
Floor Lead
Altisource
03.2017 - Current
Escalation Desk Supervisor
Vector E-commerce Pvt Ltd
11.2013 - 07.2015
2ndPUC -
A.P.S
10th(S.S.L.C) -
Vijaya High School