Summary
Overview
Work History
Education
Skills
Certification
Area Of Experience
Generic
Shreyas S

Shreyas S

Sales Manager
Bangalore

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
4
4
Certifications

Work History

Sales Manager

HDFC BANK LTD
Bangalore
07.2022 - Current
  • Payment Business (Credit Card, To ensure that all existing and new channel are productive
  • Also ensure periodic training of channels on processes/product/policy and timely updates on any changes therein
  • To generate Credit Card business & to achieve on monthly basis benchmark targets and meet SM productivity norms set basis Grade/Band
  • All DSA need to be activated for business and appointment/allocation of FOS/Tele callers in these DSA need to be logical and linked to the DSA targets
  • To reduce CoA by maximum direct sourcing, good quality sourcing to reduce rejection which has direct correlation with cost of processing
  • Also getting more business through new DSAs whose slabs are generally lower comparatively
  • To ensure high customer satisfaction level by maintaining high FTR%, faster end to end TAT & the fastest resolution of customer complaints
  • Close interaction with ADM, Credit, BEU, RIC & operations teams, branches, channels for smooth work flow and maximization of business
  • Strict adherence to Banks HR policies & guidelines and Audit compliances.

Franchise Retail Manager

Vodafone Idea Ltd
Bangalore
12.2021 - 06.2022
  • Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
  • Ensure and monitor quality of acquisition through VIMS
  • Ensure availability of stock at VIMS while adhering to norms
  • Deliver overall revenue targets through VIMS channel
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency and adherence to processes
  • Resolve VIMS-specific issues within specific timelines
  • Keep channel partner motivation levels high through regular reviews of performance
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Business Manager

Konexions Back Office Pvt Ltd
Bangalore
04.2021 - 12.2021
  • E2E customer life cycle management
  • Handling relationship management of three line of Business, ILP, Mobility, Broadband PRI
  • Handling collection value of 30Cr/month
  • Target closure with Clients and achievement in highest grid
  • Timely delivery of Invoices to customers.
  • Daily performance and productivity tracking of every RM/TL/PM
  • Cost optimization of the process by improving efficiency.
  • Daily Analysis on reports on DRR and productivity for achievement
  • Escalation management – ensuring there is Zero escalation from the customer base managed by us.
  • Control attrition through constant employee engagement
  • Right role fitment and also managing recruitment

Assistant Manager – Business Development Manager

Bharti Airtel Ltd
11.2019 - 04.2021
  • Strengthen the distribution and sales network by increasing the Selling Outlets to the maximum possible extent in the assigned territory
  • Ensure existing customers are adequately serviced Understand the market demographics and drive sales strategy according to customer segments Drive the basic distribution parameters such as Channel profitability and Channel satisfaction Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE) Fostering good business relationships with residential and Market associations to drive network rollout and increase business Increasing cross selling of Postpaid and DTH to existing DSL customers Ensuring network augmentation and expansion by coordinating with Market Planning and Project
  • Team to drive business

Executive - Retail Store Manager

Bharti Airtel Ltd
05.2016 - 10.2019
  • Adherence of Store Operations in line with pre-defined SOPs Ensuring ambience of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess Inventory Increasing conversion of sales & service through cross sell and upsell Tracking performance at CRO Provide suggestions /feedback to improve store productivity Ensuring manpower for operation with concrete roaster Attrition well managed with constant engagement Ensuring process correction as per customer feedback

Customer Relationship Officer

Genius Consultants Pvt Ltd
06.2014 - 04.2016
  • Handling Retail Outlet and taking care of Services and Processes of Mobiles and connections Solving customer queries and ensuring delight Ensuring excellent customer service

Education

Bachelor of Commerce - undefined

Dr. C V Raman University
01.2012 - 04.2015

Skills

    Staff Management

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Certification

"Game Changer" On Indirect Payment Budinrss For 2022-2023 (HDFC BANK LTD)pany Name] - [Timeframe]

Area Of Experience

  • Customer Service Management
  • Retail Operations Management
  • Customer Satisfaction Enhancement
  • Corporate collections & relationship Management
  • Front-End Supervision
  • Corporate sales
  • Channel sales Management
  • Team building & Leadership
  • Revenue Retention and churn control
  • Channel Partner Management

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