SHREYAS NAYAK
Tumkur
Summary
Detail-oriented Microsoft Specialist with expertise in technical support and user training. Skilled in troubleshooting and enhancing proficiency in advanced Excel functionalities to elevate client satisfaction. Focused on optimizing operational efficiency through effective problem-solving and customer service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Microsoft Expert
Microsoft Expert shred's
Tumakur
03.2020 - 03.2025
- Delivered expert support for Microsoft software applications and tools, enhancing user experience.
- Guided clients in troubleshooting technical issues with Microsoft products, resolving challenges efficiently.
- Conducted training for in-house users on advanced functionality of Excel and Microsoft Word, improving overall proficiency.
- Maintained up-to-date knowledge of new Microsoft software releases and updates.
Education
Some College (No Degree) - Animation And Special Effects
Chetahs Vida Mandir
TumakuruSkills
- Microsoft Excel
- Microsoft Word
- MS office
- Microsoft updates
- Customer relationship management
- Product knowledge
- Client consultation
- Technical troubleshooting
- Problem solving
- Computer skills
Languages
Elementary (A2), A2, Beginner (A1), Native
Languages
Kannada
First Language
Tamil
Beginner
A1
English
Advanced
C1
Timeline
Microsoft Expert
Microsoft Expert shred's
03.2020 - 03.2025
Some College (No Degree) - Animation And Special Effects
Chetahs Vida Mandir