Shreyas Bangale
Pune
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Support Representative
Rarefox Private Limited, Remotely (Work from Home)
Moscow
09.2023 - 05.2024
- Support customers by providing helpful information, answering questions, and responding to complaints by using the right methods/tools
- Identify and assess customers’ needs to achieve satisfaction
- Coordinate with various teams to address customer's needs in accurate and timely manner
- Follow company's procedures, guidelines and policies
Restaurant Operations Manager
Nakshatram Garden
Pune
08.2018 - 05.2023
- Leading front-of-house and back-of-house
- Handling Team Conflicts
- Streamlining Operations
- Hiring and onboarding new employees
- Managing Inventory
- Ensuring and Measuring guest satisfaction.
Sr. Customer Service Agent
Mumbai / First Source Solutions
Mumbai
01.2017 - 07.2018
- Amadeus Reservation and Ticketing
- Responsible for handling tickets, alterations, cancellations, and providing flight timings information
- Handling Key operations like data entry, payment, collection and verification
- Provide customer service to the passengers
- Answering customer calls, listening to their concerns and solving problems
- Handle both inbound and outbound phone conversations with customer and clients to make sure everyone quickly gets the help they need.
Customer Service Agent/ Flight Control
Hamad International Airport/ Qatar Airways
Doha
06.2014 - 12.2016
- Customer Service, Amadeus - Reservation and ticketing
- Handling Customer Enquiries and resolution
- Front-end Supervision in all area of Flight Handling, like Check-in/ Boarding / ticketing counter/ Flight Control and Visa profile check for the passengers
- Efficient in managing job under pressure
- Possess positive thinking and maintain enthusiasm in working hours
- Team player, team building and training, Time Management.
Lounge Attendant
Dubai Airport / Emirates Flight Catering Company
Dubai
12.2012 - 08.2013
- As a Lounge attendant you will be responsible for maintaining counters and Serving passengers
- Guiding passengers towards first class and business class lounge
- Ensuring that areas of work and tables are kept to a high standard and cleanliness throughout the day
- Completing production, wastage, temperature and cleaning records.
Customer Service Agent
Mumbai Chatrapati International Airport/ Celebinas Airport Services Pvt. Ltd
Mumbai
07.2011 - 11.2012
- Customer Service, Amadeus - Reservation and ticketing, Team player, team building and training
- Front-end Supervision in all area of Flight Handling, like Check-in/ Boarding / ticketing counter, Visa Profile check for the passengers
- Efficient in managing job under pressure
- Possess positive thinking and maintain enthusiasm in working hours
- Team player, team building and training
- Time Management.
Waiter
Saudi Arabia (Riyadh) / Gastronomica Trading Company b+f Burger Boutique
Riyadh
02.2010 - 05.2011
- Welcoming and seating guests, taking guest orders
- Handle food related complaints
- Communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to up sell appetizers, desserts, or drinks.
Guest Relation Executive
Samlink Cruises/ Fort, Mumbai
Mumbai
09.2009 - 02.2010
- Managing guests experiences
- Greeting and checking in guests as they arrive
- Ensuring guests have a pleasant experience
- Arranging Reservation and Bookings for Rooms
- Handling complaints as they arise.
Sr. Sales Aviation Representative
Pune/ Pace Jets, Remotely (Work from Home)
Pune
08.2022 - 09.2009
- Conduct market research and build a solid pipeline of potential clients to contact regarding the sale of aviation equipment
- Connect with potential clients via phone, email, and networking events
- Consult with clients to understand their needs for equipment.
Education
Diploma in IT Power User -
NIIT
09.2009
Diploma Aviation Hospitality Management -
Air Hostess Academy
08.2009
HSC -
Siddharth College of Arts & Commerce
03.2008
SSC -
Anjuman Islam Allana English High School
03.2006
Skills
- Communication skills
- Computer Skills
- Active Listening Skills
- Interpersonal skills
- Organizational skills
- Customer Service skills
- Problem-solving skills
- Management skills
- Leadership skills
- Complaint Handling
- Customer service excellence
- Customer Service
- Online Chat Support
- Customer Communication and Empathy
- Self Motivation
- Decision-Making
- Professionalism
- Support Services
- Multitasking
- Highly Professional
- Written Communication
- Team building
- Relationship Building
Accomplishments
- Management Appreciation, 02/2012, 03/2012, On Achieving Gold status for Qatar Airways for the month of March 2012. The PAWOB category.
- Management Appreciation, 04/2012, 05/2012, On achieving platinum status for Qatar Airways for the month of April 2012. 1.Baggage - Nil Dicrepancies 2.INAD - Nil INAD 3.OTP - 100% no GS delays.
Hobbies and Interests
- Photograpy
- Music
- Cooking
- Cricket
- Badminton
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1
Timeline
Customer Support Representative
Rarefox Private Limited, Remotely (Work from Home)
09.2023 - 05.2024
Sr. Sales Aviation Representative
Pune/ Pace Jets, Remotely (Work from Home)
08.2022 - 09.2009
Restaurant Operations Manager
Nakshatram Garden
08.2018 - 05.2023
Sr. Customer Service Agent
Mumbai / First Source Solutions
01.2017 - 07.2018
Customer Service Agent/ Flight Control
Hamad International Airport/ Qatar Airways
06.2014 - 12.2016
Lounge Attendant
Dubai Airport / Emirates Flight Catering Company
12.2012 - 08.2013
Customer Service Agent
Mumbai Chatrapati International Airport/ Celebinas Airport Services Pvt. Ltd
07.2011 - 11.2012
Waiter
Saudi Arabia (Riyadh) / Gastronomica Trading Company b+f Burger Boutique
02.2010 - 05.2011
Guest Relation Executive
Samlink Cruises/ Fort, Mumbai
09.2009 - 02.2010
Diploma in IT Power User -
NIIT
Diploma Aviation Hospitality Management -
Air Hostess Academy
HSC -
Siddharth College of Arts & Commerce
SSC -
Anjuman Islam Allana English High School
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