Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shreyash Thakkar

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

5
5
years of professional experience

Work History

Cross skill Specialist

JPMorgan Chase Bank
05.2023 - Current
  • Exhibit exceptional negotiation and decision-making skills when interacting with customers in a metrics-driven environment, resulting in improved collection rates and customer satisfaction metrics
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
  • Developed strong client relationships through consistent communication and attentive service
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans
  • Assisted in minimizing losses by promptly identifying fraudulent or erroneous transactions, flagging them for investigation as necessary
  • Negotiated mutually beneficial repayment arrangements with customers facing financial challenges, preserving goodwill while ensuring debt resolution.

Fraud Specialist 1

JPMorgan Chase Bank
09.2022 - 05.2023
  • Proactively took ownership of filing disputes and claims with a positive attitude and empathy, prioritizing an enhanced customer experience
  • Demonstrated resiliency and adeptness in a fast-paced environment by efficiently navigating multiple tools to streamline the customer service process
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices
  • Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.

Admission Counsellor

upGrad Education
09.2021 - 05.2022
  • Collaborated with B2B and B2C clients to drive revenue growth
  • Executed digital marketing initiatives for various programs including Data Science, Global MBA, and Tech Program
  • Assessed individual learner and company needs based on academic and professional backgrounds, and recommended suitable programs
  • Conducted counseling sessions for domestic and international leads, resulting in a steady conversion of leads to enrollments
  • Managed and nurtured potential leads through regular and personalized communication, leading to enhanced lead engagement and conversion.

Business Development Executive

BYJUS
01.2021 - 08.2021
  • Initiated customer contact and set up appointments for domestic and international leads for counseling sessions, both virtual and direct
  • Achieved spot closures within specified time frames in accordance with management norms.
  • Kept detailed records of daily activities through online customer database.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Customer Service Executive

Conneqt Business Solutions
06.2020 - 01.2021
  • Managed back-end processes for Tatacliq shopping app and website, overseeing delivery, refunds, returns, and providing information on various discount offers
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Described product and service details to customers to provide information on benefits and advantages.

Event Executive

Sportz Village XP
08.2019 - 02.2020
  • Managed brands including Adidas, Boost, Red Bull, and Healthi, as well as Mumbai Games, a proprietary event
  • Facilitated registrations by visiting various schools to fulfill diverse brand needs
  • Communicated with schools, teachers, principals, and parents to ensure their participation in sports events, and provided information on fees and event details
  • Oversaw venue coordination for seamless event execution
  • Conducted post-event activities including generating comprehensive reports on the event and sports requirements.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Analyzed event costs to identify areas of improvement and cost savings.

Education

MBA - Event Management And Public Relations

Mumbai University
Mumbai, India
07.2019

Bachelor of Commerce -

Mumbai University
Kalyan, India
04.2017

Skills

  • Excellent Communication
  • Time Management
  • Effective multi-tasking
  • Microsoft Office tools proficiency
  • Tally ERP
  • CRM
  • Interpersonal Skills
  • Multitasking
  • Business Development
  • Customer Service

Hobbies and Interests

  • Music
  • Badminton
  • Cricket

Timeline

Cross skill Specialist

JPMorgan Chase Bank
05.2023 - Current

Fraud Specialist 1

JPMorgan Chase Bank
09.2022 - 05.2023

Admission Counsellor

upGrad Education
09.2021 - 05.2022

Business Development Executive

BYJUS
01.2021 - 08.2021

Customer Service Executive

Conneqt Business Solutions
06.2020 - 01.2021

Event Executive

Sportz Village XP
08.2019 - 02.2020

MBA - Event Management And Public Relations

Mumbai University

Bachelor of Commerce -

Mumbai University

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Shreyash Thakkar