Shreyash Raj
Kolkata
Summary
Application Support Engineer with expertise in IBM Cognos Analytics, Linux administration, and Python programming. Proven ability to develop analytical solutions and enhance system performance.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Application Support Engineer
Cognizant
Kolkata
06.2023 - Current
- Developed and implemented reporting and analytical solutions for Cognos BI support.
- Maintained Cognos BI systems through installations, upgrades, security development, and software management.
- Created and deployed data visualization solutions in collaboration with DevOps and management teams.
- Monitored Linux and Windows servers to ensure optimal CPU and memory usage.
Application Support Engineer
Cognizant
Kolkata
02.2022 - 05.2023
- Managed daily incidents and service requests for xstore POS frontend.
- Reviewed application logs to debug errors and diagnose transaction failures.
- Documented new issues and update standard operating procedures.
- Maintained technical support runbook to ensure operational efficiency.
Education
Master Of Computer Application - Computer And Information Sciences
Lovely Professional University
Punjab08-2024
Bachelor Of Computer - Computer And Information Sciences
St. Xavier's College of Management And Technology
Patna11-2021
Skills
- IBM Cognos Analytics
- Linux administration
- AWS cloud services
- Python programming and scripting
- SQL database management
- Jira and Confluence
Certification
AWS Certified Cloud Practitioner
Timeline
Application Support Engineer
Cognizant
06.2023 - Current
Application Support Engineer
Cognizant
02.2022 - 05.2023
Master Of Computer Application - Computer And Information Sciences
Lovely Professional University
Bachelor Of Computer - Computer And Information Sciences
St. Xavier's College of Management And Technology