ABHIKARAN THAKUR
New Delhi
Summary
I am a result oriented Senior Executive with a proven track record in specializing business operations and performance improvement. Focus on effective strategy implementation and enhancing operational efficiency. With strong diplomatic leadership skills, I excel in planning and management, fostering successful relationships while achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Operations Executive
Jana Small Finance Bank
New delhi
03.2025 - Current
- Cash collection and handling from customers at the cash counter and deposition to their respective accounts.
- EMI collection process.
- Loan disbursement management.
- Cheque handling in clearance, fund transfers, NEFT/RTGS, and conversion into cash.
- Daily business reporting and register maintenance.
- A small finance bank offering banking services.
Senior Operations Representative
Concentrix
Gurgaon, Haryana
12.2024 - 03.2025
- Led cross-functional teams to resolve complex customer issues, resulting in improved service delivery and increased client satisfaction.
- Analyzed customer feedback data to identify areas of improvement in operations.
- Implemented strategies to improve customer satisfaction levels.
Senior Executive
DJT Financial Services Private Limited/DJT Microfinance Pvt Ltd
Noida
08.2022 - 12.2024
- Operated from the head office for Microfinances Loan Disbursement Process.
- Document verification of customers.
- Cibil Report check.
- Financial services company specializing in microfinance.
Delivery Associate
Domino's Pizza
New Delhi
10.2020 - 02.2022
- Organized company products for transportation on daily basis.
- Maintained a high standard of customer service when engaging with clients during deliveries.
- Food Delivery Service
Education
Masters - Human Resources Management
IGNOU
Bachelors - Arts General
IGNOU
Intermediate -
National Institute Of Open Schooling
Matriculate -
National Institute Of Open Schooling
Skills
- Communication
- Efficiency
- Procedure implementation
- Performance improvement
- Program oversight
- Operations oversight
- Schedule management
- Growth planning
- Organization development
Personal Information
- Date of Birth: 07/26/01
- Nationality: Indian
- Marital Status: Unmarried
Languages
English, Hindi, Punjabi
First Language
Timeline
Operations Executive
Jana Small Finance Bank
03.2025 - Current
Senior Operations Representative
Concentrix
12.2024 - 03.2025
Senior Executive
DJT Financial Services Private Limited/DJT Microfinance Pvt Ltd
08.2022 - 12.2024
Delivery Associate
Domino's Pizza
10.2020 - 02.2022
Masters - Human Resources Management
IGNOU
Bachelors - Arts General
IGNOU
Intermediate -
National Institute Of Open Schooling
Matriculate -
National Institute Of Open Schooling