SHREYOSHI GOSWAMI
Kolkata
Summary
Results-driven professional with extensive experience in leading profitable operations and enhancing customer relationships. Proven ability to identify prospects and present products effectively in both B2B and B2C environments. Strong communication skills and attention to detail contribute to achieving production and revenue targets. Proactive decision-maker with expertise in forecasting and performance metrics.
Overview
3
3
years of professional experience
Work History
Assistant Store Operations Executive
Loadshares Networks
KOLKATA
06.2024 - 04.2025
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Monitored inventory levels and placed orders to maintain optimal supply.
- Provided leadership and mentoring to new employees on company programs.
- Implemented promotional campaigns to enhance product development and services.
- Resolved escalated customer inquiries promptly to ensure satisfaction.
- Established and maintained strategic client relationships for business growth.
- Developed operational strategies to enhance efficiency, reduce costs, and boost customer satisfaction.
- Directed budgeting activities to optimize funding and maximize investments.
Artificial Intelligence & Office Master Intern
Be10x
KOLKATA
01.2024 - 04.2024
- Executed direct sales activities to build a robust pipeline of customers and business opportunities.
- Developed innovative business strategies aligned with company objectives to drive revenue growth.
- Gained expertise in AI tools, Excel using AI, Power BI, and Generative AI courses.
- Conducted workshops to prepare participants for industry demands and enhance career advancement.
- Facilitated training sessions for new employees on company policies and procedures.
Virtual Relationship Sales Office
HDFC Bank
KOLKATA
03.2023 - 12.2023
- Engaged regularly with 500 to 600 portfolio customers to provide superior digital experiences.
- Ensured world-class services that met customer needs through tailored financial products.
- Educated and encouraged customers to utilize digital banking channels while maintaining accessible support.
- Achieved scorecard targets and adhered to regulatory guidelines consistently.
- Handled calls according to defined standards, ensuring accurate resolution of customer queries.
- Promoted digital banking services to enhance overall customer service experiences.
- Deepened relationships by cross-selling products like Demat, Bill Pay, and Advisory services.
- Generated income at the customer level while monitoring account activity and retention.
- Updated and maintained databases with current information.
Store Shipping and Delivery Support Associate
Amazon
KOLKATA
06.2022 - 03.2023
- Resolved issues promptly by researching internal tools and making real-time decisions.
- Communicated effectively with stakeholders via phone and email to enhance customer experience.
- Identified delivery partner concerns and troubleshot issues to improve service processes.
- Utilized enterprise desktop management tools for remote assistance and software deployment.
- Maintained clear verbal and written communication to facilitate logistics understanding.
- Acted as primary interface between Amazon and delivery partners to ensure seamless operations.
- Driven by urgency, prioritized timely resolution of customer inquiries without compromising quality.
- Provided suggestions for process improvements to enhance overall efficiency.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
Education
BCA - Computers
TECHNO INDIA KOLKATA
Kolkata, India01.2022
High School Diploma -
Patha Bhavan
Kolkata06-2019
GED -
Holy Child Girl's High School
West Bengal, India01.2017
Skills
- Problem Solving
- Time Management
- Customer Satisfaction
- Management Skills
- Resolution
- Query Resolution
- Communication Skills
- Escalations
- Customer Handling
- Customer Service Opera
- Project Management
- Operations Management
- Banking Financial Services
- Fraud Analytics
- Sales reporting
- Budgeting
- Process improvement
- Employee training
- Data analysis
- KPI tracking
- Delegation
- Adaptability and flexibility
- Decision-making
- Database maintenance
- Performance measurement
- Revenue generation
- Cost analysis and savings
- Marketing
- Vendor management
- Supplier monitoring
- Dynamics 365 Functional
- Advanced PDF and HTML templates
- Advanced Excel proficiency
Projects
E-COMMERCE, 151 Days, Online shopping system that provides the advantages of online shopping to customers of a real shop.
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Assistant Store Operations Executive
Loadshares Networks
06.2024 - 04.2025
Artificial Intelligence & Office Master Intern
Be10x
01.2024 - 04.2024
Virtual Relationship Sales Office
HDFC Bank
03.2023 - 12.2023
Store Shipping and Delivery Support Associate
Amazon
06.2022 - 03.2023
BCA - Computers
TECHNO INDIA KOLKATA
High School Diploma -
Patha Bhavan
GED -
Holy Child Girl's High School
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