Shrey Pratap Sisodiya

Data Operation (TSYS and NatWest)

• Working closely with the CSM to share the demand list for the requirements within their accounts.
• Monitoring the team of 8 PMO to check whether they have worked closely to address their demands in the GTD tool (for staffing).
• Scheduling all the L1 interviews according to the JD shared, and sharing the feedback.
• Monitoring all the demands that are within the account, and checking with RMG and TA for the same.
• Post the candidate ONB to CG (proactive hire), tagging under account IDC code for 15 days, and get selection within our accounts.
• Post selection in the staffing, share all the information with the operations team.
• Checking PCR analysis, M review, monthly, and timecard submission using time dump.
• Generating a report showcasing onboarding and release data according to accounts, showcasing their aging, headcount, and bench % records.
• Count on shift allowances, project bonus, special incentives from the client, meal allowances, ocean certifications, and project code extension.

• Working with Scrum Masters to Track Daily Activities

Daily Stand-ups and Scrum Meetings:
Participate in daily stand-up meetings to stay informed about the team’s progress and any blockers, Work with Scrum Masters to ensure that daily activities are properly assigned and tracked.

• Sprint Planning and Review:

Collaborate with Scrum Masters during sprint planning to ensure that user stories are properly prioritized and assigned .Participate in sprint reviews to provide feedback and ensure that deliverables meet business requirements.

• Diagram Creation:

Create diagrams and visual representations of workflows and processes to facilitate understanding and communication.

• Client Engagement and Communication:

Conduct regular meetings with stakeholders to understand their needs, gather requirements, and clarify any ambiguities . Document business requirements and translate them into detailed user stories aligned with the feasibility of Salesforce CRM.

• Collaboration with Testing Teams:

Engage with both automation and manual testing teams to understand the issues they encounter during testing phases .Participate in daily stand-ups, sprint planning, and retrospective meetings to stay updated on testing progress and challenges.

• Developed cohesive presentations customized for technical and non-technical audiences.
• Led discussions with external clients to understand business processes and technical needs.
• Proposed conceptual technical solutions within O365 environment and made changes based on client feedback.
• Researched emerging trends in technology to provide informed recommendations to clients.
• Assess client needs and design customized Microsoft 365 solutions. Implement and configure Microsoft 365 services and applications.
• Provide technical support and troubleshooting for Microsoft 365 issues.
• Conduct training sessions for clients on Microsoft 365 tools and best practices.
• Collaborate with clients to develop and execute migration plans. Monitor and optimize the performance of Microsoft 365 environments.
• Stay current with Microsoft 365 updates and new features. Develop and maintain documentation for Microsoft 365 implementations.
• Assist clients in developing governance and compliance policies for Microsoft 365.
• Provide ongoing support and maintenance for client Microsoft 365 environments.
• Work with sales teams to identify and pursue new business opportunities.
• Conduct regular reviews of client Microsoft 365 environments to identify areas for improvement.
• Develop and deliver presentations and proposals to clients. Collaborate with other IT professionals to integrate Microsoft 365 with other systems.
• Ensure data security and privacy compliance within Microsoft 365 environments.