Shri Vaishali
Client Care Executive
Bangalore
Summary
An aspiring investment banking professional with a certificate in IB Operations from Imarticus Learning. An B.com grad specialising in finance and graduated in 2015. Possess knowledge related to AML / KYC , derivatives .To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Banking Officer
Standard Chartered Bank
Bangalore
08.2019 - Current
- Being a first point of contact.
- Answer moderately complex enquiries by customers : Refer high level enquiries on fraud detected issues.
- Acting as a point of resolution for customers who have complaints.
- Using good judgement and initiative , developing resolution to complaints , adhering to the SCB complaint handling policy.
- Following correct escalation procedures to Line Manager or Supervisor.
- Carry out ad-hoc tasks assigned by Team leader / Manager.
- Work closely with complaint & Fraud Detecting team to get the work done.
Senior Associate
Infosys
Bangalore
04.2017 - 12.2018
- Respond promptly to customer enquiries.
- .Providing technical solution for BT TV , Broadband & Telephone line service .
- Provide feedback on product and process improvement to Team Leader .
- Handling Billing & Payment queries .
- Coordinating with Engineer team to track the status of the fault on the line.
- Focusing on daily , weekly and monthly targets along with multiple tasks.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Insurance Associate
Accenture
Bangalore
03.2016 - 03.2017
- Generated, posted and attached information to claim files.
- Call Insurance Companies & Agencies to obtain and renew information for the current year.
- Billing and payments support.
Education
B.com ( Computers ) -
Maris Stella College
Andhra Pradesh Vijayawada 06.2012 - 11.2015
2nd Pre University - Commerce
Sadguru Sainath PU College
Bangalore 06.2010 - 04.2012
10th Std -
Cambridge Public School
Bangalore 06.2009 - 04.2010
Skills
Operations management
Certification
Certified Investment Banking Operations Professional], [ImarticusLearning]- [Feb 2022 - Oct 2022]
Timeline
Certified Investment Banking Operations Professional], [ImarticusLearning]- [Feb 2022 - Oct 2022]
10-2022
Senior Banking Officer
Standard Chartered Bank
08.2019 - Current
Senior Associate
Infosys
04.2017 - 12.2018
Insurance Associate
Accenture
03.2016 - 03.2017
B.com ( Computers ) -
Maris Stella College
06.2012 - 11.2015
2nd Pre University - Commerce
Sadguru Sainath PU College
06.2010 - 04.2012
10th Std -
Cambridge Public School
06.2009 - 04.2010
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