Shrichandra Kumar
Ghansoli
Summary
Results-driven Data Analyst/Business Analyst with extensive experience in analyzing complex data sets and deriving actionable insights to drive business strategy and decision-making. Proficient in utilizing advanced analytical tools and techniques to develop and maintain comprehensive dashboards and reports, monitor key performance indicators, and identify trends. Demonstrates strong expertise in data visualization, statistical analysis, and business process optimization. Adept at collaborating with crossfunctional teams to understand business needs, streamline operations, and deliver data-driven solutions that enhance organizational performance and achieve strategic goals.
Overview
6
6
years of professional experience
Work History
MIS Analyst (GOLD DEPT)
HK Jewels Pvt. Ltd.
04.2024 - Current
- Analyze daily sales data to generate comprehensive reports, identifying key trends and actionable insights
- Prepare daily stock reports with an emphasis on aging analysis to track inventory levels and turnover rates
- Develop and maintain separate dashboards for distribution and franchise sales, providing clear and concise visual representations of performance metrics
- Generate monthly inward reports, detailing the flow of goods into the company and highlighting any discrepancies
- Create monthly buying plan reports, aligning procurement strategies with sales forecasts and inventory requirements
- Collaborate with sales and distribution teams to ensure accurate data collection and timely reporting
- Utilize advanced data analytics tools and techniques to enhance report accuracy and reliability
- Continuously improve reporting processes and dashboards to support strategic decision-making and operational efficiency
- Generate detailed region-wise reports to assess performance across different geographical areas
- Prepare comprehensive sales person-wise reports to evaluate individual contributions and identify top performers
Business Operations Executive
Reliance Retail
GHANSOLI
01.2022 - 04.2024
- Proficiently identified and resolved business-critical problems, ensuring a positive impact on the overall direction of the business
- Collaborated seamlessly with geography teams, customers, and cross-functional units, including Logistics, Finance, ResQ, SCM, and DC, to streamline operations and enhance efficiency
- Leveraged data visualization tools to communicate intricate business insights effectively, facilitating informed decision-making processes
- Regularly handled extensive bulk data, meticulously preparing reports, and disseminating information to geography teams for strategic planning
- Successfully mitigated shipping discrepancies by facilitating clear communication between customers and courier services, ensuring a smooth resolution process
- Conducted in-depth data analysis to pinpoint root causes of challenges, providing valuable insights for implementing corrective actions and process improvements
- Demonstrated a proactive approach to problem-solving
- Oversee retailer onboarding processes
- Manage and analyze B2B and B2C sales dashboards daily
Customer Service Associate
IDBI INTECH Ltd.
BELAPUR
08.2019 - 12.2021
- Responded promptly to customer calls and emails, providing expert assistance and addressing inquiries regarding products and services
- Implemented forward-thinking strategies to ensure customer satisfaction, proactively identifying and resolving concerns to enhance overall experience
- Spearheaded customer service initiatives aimed at reducing wait times, contributing to a more efficient and responsive customer support system
- Demonstrated a commitment to timely issue resolution, showcasing a dedication to providing prompt and effective solutions to customer inquiries
- Fostered a customer-centric approach, continuously seeking opportunities to improve service delivery and exceed customer expectations
- Collaborated with cross-functional teams to gather customer feedback, utilizing insights to drive continuous improvement in service offerings
Business Associate
Altruist
GHANSOL
10.2018 - 08.2019
- Proactively engaged with customers across multiple departments, delivering comprehensive product knowledge within a non-commissioned environment
- Elevated customer experiences by leveraging omnichannel offerings to provide seamless and personalized interactions
- Demonstrated proficiency in optimizing customer satisfaction through superior service delivery and effective troubleshooting of issues
- Successfully negotiated pricing agreements with both vendors and clients, showcasing strong negotiation skills
- Orchestrated seamless coordination among internal departments, fostering efficient operations and enhancing overall organizational effectiveness
- Implemented strategic initiatives to enhance interdepartmental communication, resulting in improved workflow and streamlined processes
Education
B.Com -
Marwari College
DARBHANGA, INDIA03.2018
HSC -
Marwari College
DARBHANGA, INDIA01.2015
SSC -
Sarvoday High School
BAINGRA, INDIA03.2013
Data Science -
Learnbay
Skills
- Tableau
- Power BI
- Advance Excel
- MS Access
- Data Analysis
- Problem-solving
- Communication
- Customer Service
- Attention to detail
- Positive attitude
- Responsible
- Adaptable
- Networking
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
- Swimming
Languages
- English
- Hindi
Personal Information
Nationality: Indian
Timeline
MIS Analyst (GOLD DEPT)
HK Jewels Pvt. Ltd.
04.2024 - Current
Business Operations Executive
Reliance Retail
01.2022 - 04.2024
Customer Service Associate
IDBI INTECH Ltd.
08.2019 - 12.2021
Business Associate
Altruist
10.2018 - 08.2019
B.Com -
Marwari College
HSC -
Marwari College
SSC -
Sarvoday High School
Data Science -
Learnbay
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