Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shridevi Deshpande
Sr. Service Planner
Pune
Summary
Overview
14
years of professional experience
Work History
Atlas Copco (India) Ltd.
Sr.Service Planner & BKU- Industrials Tools
07.2022 - Current
Job overview
- Order booking -Contract (AMC) and service order with reference to customer PO in SAP through C4C
- Forward planning of service interventions based on service plan schedules / inputs from regional service team leader regarding planning of next service intervention
- Allocate service jobs based on clearly defined competence levels
- To plan the service interventions based on priority list in order improve operational efficiency
- Scheduling- Opening and closing of jobs in Planning Board and spirit
- Releasing vendor PO, and ensuring complete execution of same
- Logistic team- Co-ordination with logistic team for on time delivery of spare parts to customer considering breakdown/ urgent order
- Creation of service invoices, posting check cost parameters, UGP.(Gross profit) Improve operational efficiency and customer satisfaction, Role out NPS data for the order invoiced through Falcon
- Labour entry of field service engineers & onsite service engineer
- Streamlined service planning processes by implementing efficient scheduling tools and techniques.
- Served as a key point of contact between customers, sales representatives, and field technicians for seamless communication throughout the entire project lifecycle.
- Reduced overall costs, implementing cost-effective strategies for equipment maintenance and inventory management.
- Improved customer satisfaction by promptly addressing service requests and ensuring timely completion of tasks.
- Enhanced team productivity by providing ongoing training and support for service technicians.
- Managed efficient teams of up to 6 employees.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Atlas Copco (India) Ltd.
Core BKU- Business Key User Activities
01.2021 - Current
Job overview
- Actively involved in Roll out for SAP and Internal Software- SPIRIT
- Testing of new development of the requirement in the software- Spirit/SAP
- Cascading this requirement to all the end users
- Sharing improvement ideas with development team and help in implementing the approved ideas
- Handling team queries regarding order booking/ invoicing/ Adhoc issues reported in day to activities
- Handling Solman Ticketing system and providing solutions to team
- Reporting and tracking of below reports with regional teams and higher management on daily, monthly, fortnightly basis
- Operational Scorecard, Inventory reports, Availability reports Receivables WIP/OOH Reports Service Recovery report Lead Report Execution of Credit note and booking RMA (return order)
- Creating of Stock transfer order (STO) and dispatching same to regional team, Generating All India Lead report from C4C (cloud for customer) Creating of new Customer in SAP
- Creation of Standard operating process.
- Championed process improvements that led to more streamlined operations throughout the organization.
- Increased overall productivity with regular system audits and updates.
- Generated reports to track performance and analyze trends.
- Managed onboarding and offboarding of employees.
- Migrated data from legacy system SAP databases.
Atlas Copco (India) Ltd.
Chicago Pneumatics- PT Customer Support Officer
11.2018 - 12.2019
Job overview
- Processing and handling Customer/ dealer orders for spares from all over India
- Responsible for daily, monthly reports on pending order and invoicing
- Co-ordination with logistics for invoicing and dispatch of orders
- Working on Receivables
- Co-ordination with finance team for payment adjustments
- Creation of parts as and when required
- Collection of C- forms
- Vendor: Creation of external vendors in Lotus database
- Following up with Finance team for vendor payments
- E-purchase and E-payables.
Infosys BPM Limited
TSO- Project management officer
01.2011 - 10.2018
Job overview
- Vendor Management: - Co-ordination with Purchase team/ HR team to get PO released on time
- Responsible to raise new request for hiring Subcontractor
- Get the required budget approval from the finance team
- Responsible to keep the track to the request and get the subcontractor hired
- Raise the goods receipt and ensure that vendor payments is release on time
- Project Monitoring: Responsible to prepare and maintain daily, weekly, and monthly report
- Responsible to share the monthly report with stakeholders
- Assist Project Managers in handling daily activities
- Follow up with employees and provide data to the team for BG check
- Responsible to keep the update about the BG check status of employee
- Responsible for assisting PM in handling project levels issues, change request and risks management
- Perform Risk profiling for the project and maintain quality parameters for the project
- Ad-hoc reporting as and when required by Delivery Manager/PM to track project health and service delivery
- Project Resource Monitoring: Percentage Resource Utilization and Bench report per project Resource movements, Effort maintenance, Utilization and effort Forecast, Leave reporting
- Revenue and Expense Monitoring: Responsible to follow up with managers to get the confirmation raised on time
- Responsible to share the Invoice with client for payment.
- Coordinated with vendors, suppliers, or external partners as needed to secure necessary resources for successful project completion in a timely manner.
- Improved project efficiency by streamlining communication and ensuring timely completion of tasks.
- Collaborated with cross-functional teams to ensure seamless integration and alignment of project objectives across departments.
- Enhanced team performance by conducting regular progress meetings and providing constructive feedback to team members.
Infosys BPO Limited
BPM- Process Executive
01.2011 - 12.2012
Job overview
- Working as a Voice agent handling Customer calls
- Reporting of data from HAD Monthly / weekly reports Hand holding of new resources.
Education
Pune University
BSC from Microbiology
University Overview
Shri Mhalsakant Vidyalaya & Jr College, PuneAkurdi
Higher Secondary School from Science
04.2001
University Overview
St. Jude High SchoolDehuroad
Secondary School Certificate
University Overview
Skills
Communication Skills
Fullname
Fullname
Shridevi DeshpandeAcademicqualification
Academicqualification
BSC Microbiology 2008
Locationcriteria
Locationcriteria
PAN IndiaPersonal Information
Personal Information
- Father's Name: Venkatesh Deshpande
- Date of Birth: 11/30/87
- Gender: Female
- Marital Status: Married
Languageproficiency
Languageproficiency
- English
- Hindi
- Marathi
- Kannada
Disclaimer
Disclaimer
I do hereby declare that the information cited above is true to best of my knowledge and belief.Accomplishments
Accomplishments
- Supervised team of 6 staff members.
- Achieved Customer response time by introducing SmartTAT for managing Breakdown of tools.
Additional Information
Additional Information
Perusing Professional Certificate Course in Data Analytics and Generative AI from IIT Kanpur in collaboration with Simplilearn
Timeline
Sr.Service Planner & BKU- Industrials Tools
Atlas Copco (India) Ltd.
07.2022 - Current
Core BKU- Business Key User Activities
Atlas Copco (India) Ltd.
01.2021 - Current
Chicago Pneumatics- PT Customer Support Officer
Atlas Copco (India) Ltd.
11.2018 - 12.2019
TSO- Project management officer
Infosys BPM Limited
01.2011 - 10.2018
BPM- Process Executive
Infosys BPO Limited
01.2011 - 12.2012
Shri Mhalsakant Vidyalaya & Jr College, Pune
Higher Secondary School from Science
04.2001
Pune University
BSC from Microbiology
St. Jude High School
Secondary School Certificate
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