Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Extracurricular Activities
Timeline
Generic

Shridhar Dhane

Pune

Summary

An enthusiastic and self-motivated Operations Management Graduate with experience and background in Mechanical Engineering. Strong analytical and technical skills to analyze and resolve complex technical issues for clients. Responsible Industrial Engineer, passionate about delivering outstanding quality and service. Strong communication, presentation, time management & decision-making abilities to handle multiple projects simultaneously under strict timelines. Prudent at managing high-volume of project operations, while ensuring technical project deliverables in alignment with project's quality, budgetary constraints, and desired requirements. A team player who can adapt well to a new environment and work independently as required.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Team Lead

Velocis Systems Pvt. Limited
New Delhi
03.2025 - Current
  • Team Leadership: Supervised a team of technical support agents, managing daily workflows, and ensuring the prompt resolution of hardware, software, and network-related issues.
  • Performance Optimization: Established KPIs and performance dashboards to track key metrics—achieving an 86.7% first-call resolution rate, reducing response times, and improving client satisfaction.
  • Data Preparation & ETL: Used Python (NumPy, Pandas) for data extraction, transformation, and cleaning of support logs to support accurate reporting and root cause analysis.
  • Data Visualization: Designed interactive Power BI dashboards for real-time monitoring of ticket trends, team performance, and recurring technical issues, enabling informed decision-making.
  • AI/ML Model Testing: Collaborated with data science teams to test and validate AI/ML models for predictive issue detection and automated troubleshooting, contributing to process automation.
  • Cloud Technologies (Exploration Phase): Currently, I am expanding my skills in AWS and Azure fundamentals to broaden my technical expertise and contribute to infrastructure scalability in future support operations.

Mechanical Engineer - Production Department

TATA Motors
Pune
01.2021 - 06.2021
  • Quality Control and Defect Analysis: Utilized Six Sigma, 5 Why Analysis, and Kaizen principles to establish and refine acceptance criteria for sheet metal defects, ensuring consistent quality in manufacturing processes.
  • Process Improvement: Applied 8D problem-solving, Lean Manufacturing, and Statistical Process Control (SPC) techniques to streamline defect analysis, implement preventive measures, and enhance overall process efficiency.
  • Project Management: Employed CPM, PERT, and Six Sigma methodologies to plan and execute projects within budget and timelines, effectively managing resources and mitigating risks.
  • Cross-Functional Collaboration: Led Kaizen events, Value Stream Mapping (VSM), and Kanban systems to improve assembly line efficiency, optimize workflows, and facilitate just-in-time (JIT) production.
  • Capacity Enhancement: Implemented Theory of Constraints (TOC), automation techniques, and Cellular Manufacturing concepts to de-bottleneck production processes and increase throughput.
  • Comprehensive Training: Received extensive training in supply chain optimization, quality management, and design for manufacturability (DFM), fostering a holistic understanding of organizational operations through Gemba Walks and crosstraining initiatives.

Design and Development Engineer

Kastino Machines and Technologies Private Limited
Satara
01.2020 - 12.2020
  • Design and Development: Led the design and development of a PET Blow Molding machine, applying Design for Manufacturability (DFM) and Quality Function Deployment (QFD) to meet client specifications and quality standards.
  • Risk Management: Utilized Design Failure Mode and Effects Analysis (DFMEA) and Design of Experiments (DOE) methodologies to ensure reliability, durability, and optimized performance of the machine.
  • CAD Expertise: Employed AutoCAD and Finite Element Analysis (FEA) for designing dyes and components, ensuring compatibility, functionality, and structural integrity through accurate and detailed designs.
  • Process Improvement: Conducted process defect analysis using PFMEA, SPC techniques, and the 8D problem-solving methodology to identify root causes of defects and implement corrective actions for sustainable solutions.
  • Production System Optimization: Gained insights into job production systems and resource management, employing Value Stream Mapping (VSM), Kanban for Work-in-Progress (WIP) management, and Total Productive Maintenance (TPM) to enhance workflow efficiency and equipment reliability.

Education

Master of Science - Operations Management

HERIOT-WATT UNIVERSITY
Edinburgh
12-2022

Bachelor of Technology - Mechanical Engineering

SYMBIOSIS INTERNATIONAL UNIVERSITY
Pune
06-2021

Skills

  • High Leverage Thinking
  • Regulatory Compliance & QA
  • Business Intelligence/Analytics
  • Project Management
  • Supply Chain Management
  • Major Incident Management
  • Industry 40 Solutions
  • Leadership & Team Building
  • Process/Continuous Improvement
  • Production Engineering
  • Statistical/Data Analysis
  • Industrial Automation & Robotics
  • Technical Writing & Record Keeping
  • Risk Assessment & Control
  • Root Cause Analysis
  • Finite Element Analysis
  • Strategic Planning & Execution
  • Six Sigma
  • Lean Manufacturing & Sustainability
  • Cross-Functional Collaboration
  • Data visualization

Affiliations

AutoCAD, SolidWorks, CATIA | Python | MS Office | Currently Exploring Cloud Computing & SAP

Certification

  • How to Write and Publish Scientific Paper by ECOLE POLYTECHNIQUE - Coursera
  • Engaging in Persuasive and Credible Communication by National University of Singapore - Coursera
  • Participation in Webinar series on Math Works Minidrone - ICT Academy
  • APM Student Member - Association for Project Management

Extracurricular Activities

Business Training in China (Taizhou), 11/24, 01/25, Attended a business trip to China for hands-on training in the manufacturing, assembly and operation of Fully Electric PET Blowing machines. Enhanced technical expertise and operational efficiency to support advanced manufacturing processes and automation strategies.

Timeline

Technical Support Team Lead

Velocis Systems Pvt. Limited
03.2025 - Current

Mechanical Engineer - Production Department

TATA Motors
01.2021 - 06.2021

Design and Development Engineer

Kastino Machines and Technologies Private Limited
01.2020 - 12.2020

Master of Science - Operations Management

HERIOT-WATT UNIVERSITY

Bachelor of Technology - Mechanical Engineering

SYMBIOSIS INTERNATIONAL UNIVERSITY

Similar Profiles

CREATE PROFILE
Shridhar Dhane