Shridhar Savanoor
Senior Associate - Seller Support
Bengaluru
Summary
Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Associate - Seller Partner
Amazon Development Center India Pvt. Ltd.
Bengaluru
11.2016 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Maintained company-specific confidentiality and personal record retention protocol.
- Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
Senior Process Executive
Infosys BPM Ltd.
Bengaluru
08.2014 - 11.2016
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
MBA - Operations Management
Institute of Management Technology
Ghaziabad 05.2018 - 06.2020
Bachelor of Engineering - Mechanical Engineering
Atria Institute Of Technology
Bengaluru 09.2009 - 07.2013
Skills
Performance improvement
undefinedTimeline
MBA - Operations Management
Institute of Management Technology
05.2018 - 06.2020
Senior Associate - Seller Partner
Amazon Development Center India Pvt. Ltd.
11.2016 - Current
Senior Process Executive
Infosys BPM Ltd.
08.2014 - 11.2016
Bachelor of Engineering - Mechanical Engineering
Atria Institute Of Technology
09.2009 - 07.2013
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