Technical Support Representative
Concentrix
Bangalore
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Served as first point of contact for incoming technical service calls and emails.
