Shridhar Hegde
Bangalore,Karnataka
Summary
Experienced Technical Project Manager with over 12+ years of expertise in leading cross-functional teams and managing
end-to-end application development projects. Skilled in Agile methodologies, Scrum Master responsibilities, and ensuring
project delivery on time and within budget. Proven track record of implementing technical solutions, optimizing
workflows, and driving continuous improvement. Strong communicator with a focus on stakeholder management, project
governance, and delivering high-quality results.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager
PerfTech Solutions Pvt Ltd
Bangalore
04.2023 - 05.2024
- Successfully managed multiple projects from requirement gathering to end-to-end application development using Java Microservices, React JS, and MySQL, ensuring timely delivery and meeting project objectives
- Led cross-functional teams as Scrum Master, providing guidance in sprint planning, project execution, and production issue resolution, resulting in streamlined workflows and improved team performance
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
Technical Project Manager
Tymtix Solution LLP
Bangalore
04.2022 - 04.2023
- Led cross-functional teams as Technical Project Manager, ensuring efficient project planning, execution, validation, and delivery in alignment with Agile methodologies
- Managed development of applications across multiple platforms, including C#, .NET, SQL Developer, Android, Flutter, and iOS apps, while also handling Docker setup and Google Cloud configuration
- Provided comprehensive training and project workflow details to support teams, ensuring seamless integration and ongoing support for deployed applications
- Collaborated with clients to understand requirements, share project functionalities, and ensure successful project outcomes, while also overseeing product testing teams to maintain high-quality standards.
- Managed 4+ project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills..
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
Senior Software Engineer
Conduent Business Services India LLP
Bangalore
04.2019 - 04.2022
- Managed development and QA teams, overseeing successful delivery of banking and healthcare projects, and providing support for production-level issues, ensuring client satisfaction
- Handled shift management, resource allocation, report generation, and led level 3 support team, contributing to efficient project execution and team performance
- Played key role in Print and Mail project at Conduent, utilizing technologies such as C#, .NET, Angular, Postman
- SQL Developer, and FileZilla to develop applications, provide training to support teams, and deliver projects within defined timelines to meet client requirements.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions
- Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks
- Proactively identified areas for process improvement, implementing changes that led to significant time savings for team
Product Support Engineer
CSG Solutions India Pvt Ltd
Bangalore
09.2016 - 03.2019
- Led incident management, NOC, and application support teams, ensuring seamless operations and resolving technical issues promptly to minimize downtime and enhance customer satisfaction
- Managed DevOps teams on AWS cloud, implementing best practices for infrastructure management, deployment, and automation, contributing to efficient and reliable application performance
- Spearheaded development and validation of Demand Response program for reducing Power Energy, including testing API requests, creating Energy Scorecard reports using Amazon servers, and providing statistical data to support energy-saving initiatives.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
- Streamlined support processes for increased efficiency, leading to improved customer satisfaction rates.
- Managed critical product escalations, coordinating efforts across teams to achieve prompt resolutions.
Technical Support Engineer
Essae - Teraoka Pvt Ltd
Bangalore
06.2012 - 08.2016
- Provided on-site service and support to customers for POS (Point of Sale) machines, Kiosks, and Public Distribution
- Systems (PDS), ensuring smooth operations and resolving technical issues promptly to maintain customer satisfaction
- Expertise in installation and configuration of new systems and printers, optimizing performance and functionality for clients while adhering to project timelines and quality standards
- Demonstrated ability to manage and troubleshoot complex technical issues, leveraging strong problem-solving skills and technical knowledge to deliver effective solutions and improve system reliability.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Master of Science - Computer Science
BMS Evening College of Engineering
Banaglore 09.2014 - 05.2017
Associate of Science - Computer Science
Sree Siddarameshwara Polytechnic
Tiptur 08.2009 - 06.2012
Skills
IT SKILLSundefined
Timeline
Project Manager
PerfTech Solutions Pvt Ltd
04.2023 - 05.2024
Technical Project Manager
Tymtix Solution LLP
04.2022 - 04.2023
Senior Software Engineer
Conduent Business Services India LLP
04.2019 - 04.2022
Product Support Engineer
CSG Solutions India Pvt Ltd
09.2016 - 03.2019
Master of Science - Computer Science
BMS Evening College of Engineering
09.2014 - 05.2017
Technical Support Engineer
Essae - Teraoka Pvt Ltd
06.2012 - 08.2016
Associate of Science - Computer Science
Sree Siddarameshwara Polytechnic
08.2009 - 06.2012
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