SHRIHARI MUNIRAJU NAIDU
Bengaluru
Summary
Seasoned financial risk specialist with background in identifying, evaluating, and mitigating risks within diverse financial portfolios. Skilled in leveraging analytical tools and software to forecast potential risks and develop strategic solutions that align with organizational goals. Proven ability in enhancing risk management frameworks and protocols, leading to improved operational efficiency and cost reduction. Demonstrated success in collaborating with cross-functional teams to implement risk mitigation strategies that support long-term business sustainability.
Overview
13
13
years of professional experience
Work History
Risk Specialist I
Amazon Development Center India Private Limited
Bengaluru
12.2022 - Current
- Developed and implemented risk management frameworks, policies, and procedures to identify, assess, and mitigate risks across AWS.
- Conducted risk assessments, analyzed data, and provided recommendations to senior management on risk mitigation strategies.
- Collaborated with internal audit, compliance, and business teams to ensure effective risk management practices.
- Developed and maintained risk dashboards and reports to provide senior management with real-time risk insights.
- Delivered training and mentorship to junior risk analysts on risk management best practices.
- Coordinated with external auditors and regulators to ensure compliance with regulatory requirements.
Sr Investigation Specialist
Amazon Development Center India Private Limited
Bengaluru
09.2021 - 12.2022
- Conducted risk assessments and analyses on AWS accounts.
- Developed and maintained risk models, stress testing, and scenario analysis to identify potential risks.
- Collaborated with business teams to develop risk management strategies and implement risk mitigation measures.
- Identified areas of risk within the organization and developed corrective action plans accordingly.
- Participated in meetings with senior management to discuss progress on cases being investigated.
Senior Customer Care Professional
American Express India Private Limited
Bengaluru
08.2018 - 08.2021
- Customer Support for High Value and Top Card Holders of Platinum/Gold Charge/Credit Cards.
- Recognize and route cases with accurate information to Marketing, Retention, Merchant Services, Corporate Card Account, Travel and Concierge, Sales, Insurance and many other teams as and when required.
- Process refunds, review banking statements, and transactions.
- Reviewed financial records and documents in order to uncover discrepancies or fraudulent activities.
- Executed and performed client services, which included client calls, transaction processing, inquiry response/research, account maintenance, and analyzing customer questions, requests, and problems.
- Mediated disputes between consumers and businesses occur under limited supervision, utilizing multiple alternative dispute resolution strategies and logical reasoning skills.
- Contribute to the improvement of the dispute resolution process via structured analysis and timely identification of behavioral trends.
- Acted as a liaison between the alternative dispute resolution analysts, the claim review team, and case management.
- Assisted 3rd Party Collection Team with customer reports, dispute resolution and accounting analysis.
- Performed early detection, prevention and minimization of losses through review of suspect transactions as generated by transaction monitoring systems.
- Executed processes defined for fraud detection and prevention, while identifying new trends in fraud.
- Reviewed, investigated and resolved irregular transactions reported by end users.
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure.
- Assisted management in compiling metrics related to fraud losses, and was responsible for training and assisting all team members with claims, as well as handling difficult calls.
Subject Matter Expert
Concentrix Services India Private Limited
Bengaluru
10.2014 - 01.2018
- Worked as a Team Supervisor/SME for 2 years and 6 months, managing a team of 18 to 20 executives.
- I was given the role of Interim Team Leader and assigned OJT teams to manage, making the team ready for production for 1 year and 8 months.
- Guided the executives to achieve KPIs that are vital for the business.
- Handled escalation cases and reported findings to internal stakeholders and clients.
- Generated, tracked, and presented team data and various reports to management and team members.
- Reviewed servicing calls of executives and provided feedback to improve executives' performance on calls.
- Provided the best technical and customer support to Apple product customers in India and the UK.
- Worked with internal teams to provide resolution to customers' queries/issues related to iOS, MacOS products, and iTunes/App Store, among others.
- Successfully completed the SPEED Leadership Program conducted by the project head.
- Conducted one-on-one meetings with each executive from the team to work on their roles and responsibilities.
- Conducted team meetings and clearly conveyed the process updates, business strategies.
- Led teams in OJT right after process training, arranged extra training sessions at request, and assisted executives in progressing to production by providing valuable performance assessments.
- Attended call calibration sessions regularly to stay updated with the SOPs.
- Helped create a very positive environment for the team.
Technical Support Executive (CS3)
Hinduja Global Solutions
Bengaluru
04.2012 - 06.2014
- Providing technical assistance to U.S.-based customers related to broadband, dial-up, and cellular connections.
- Handling escalation cases and reporting findings to internal stakeholders and clients.
- I was given the responsibility of interim supervisor.
Education
Some College (No Degree) - Science
Kendriya Vidyalaya Southern Command
PuneSkills
- Risk management and assessment
- Compliance and regulatory affairs
- Financial analysis and modeling
- Data analysis and visualization
- Stakeholder management and communication
- Leadership and team management
- Creativity
- Constructive feedback
- Willingness to go the extra mile
- Expertise in Microsoft Office tools
- Ownership
- Relationship building
- Analytical skills
- Problem-solving skills
Personal Interests
- Basketball
- Football
- Table Tennis
- Cricket
- Long road trips
Personal Information
- Age: 33
- Date of Birth: 07/19/91
- Gender: Male
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Risk Specialist I
Amazon Development Center India Private Limited
12.2022 - Current
Sr Investigation Specialist
Amazon Development Center India Private Limited
09.2021 - 12.2022
Senior Customer Care Professional
American Express India Private Limited
08.2018 - 08.2021
Subject Matter Expert
Concentrix Services India Private Limited
10.2014 - 01.2018
Technical Support Executive (CS3)
Hinduja Global Solutions
04.2012 - 06.2014
Some College (No Degree) - Science
Kendriya Vidyalaya Southern Command
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