SHRIKANT A. BHABAL

• Company Overview: We deliver our services majorly in banking & insurance sector.
• Accountable for handling entire back office activity for Andheri, CBD Belapur & Pune location.
• Managing 37 back office process for 21 Clients ( Including International & Domestic back office process)
• Responsible for the achievement of the Management Plan as per agreed SOW and ensure Service Level Agreement is adhered.
• Managing each branch P & L & EBITA margin.
• Preparing Management reports, monthly review PPT & OKR reports.
• Monthly review taken from all the down the line team members.
• Helping HR to hire the resources at respective location if needed.
• Helping Transition team to migrate / start new process.
• Achievement of the Key Performance Indicators and Service Level Agreement targets.
• Tracking of Facility Operating Expenses and Liaison with the Account Finance team.
• Vendor invoices processing aligned with the client's finance process.
• Regular business connect with location leadership, Business Heads, for their requirements, Client visits and any Project specific audits at sites.
• Coordination with Client direct vendors for meeting & improving agreed service deliverable.
• Preparing Cost sheet for any new process & shared with management for approval.
• Preparing commercial proposal as per Client requirement.
• We deliver our services majorly in banking & insurance sector.

1) This is a start-up firm which are engaging for processing PAN card application which has been sources by various agencies.

2) In this various steps was involved for processing ( Inward , DE1 , DE3, QC , Text files generation , text file validation , Photo & Sign validation etc).

3) Reconciliation of the PAN data received from various branches.

Shell Transource Ltd., formerly known by this name, was a major partner and service provider to NSDL, delivering services such as PAN card processing, e-TDS, TAN registration, and other related activities.

· The company was responsible for managing approximately 545 centers across PAN India.

· Key Responsibilities and Activities:

· Setting up and opening new branch offices across various regions.

· Installation of SAM (Statement Acceptance Module) at designated branches.

· Daily coordination with PAN India branches for smooth operational functioning.

· Liaison with NSDL to address and resolve any branch-level issues or service activities.

· MIS reconciliation on a regular basis for accurate reporting and tracking.

· Successfully conducted and completed branch audits across PAN India.

· Ensured timely closure of audit findings by closely coordinating with respective branch teams.

· Led the operations transition from Mumbai to Noida in January 2013.

· Successfully set up and stabilized the Operations team at the Noida location, ensuring continuity and efficiency post-transition.