Shrikant Hegiste
Mumbai
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Manager
Euronet Services India Pvt. Ltd.
Mumbai
11.2006 - Current
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Collaborated with team leaders on quality audits.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Formed and sustained strategic relationships with clients.
- Oversaw financial management, budget management, accounting and payroll activities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Addressed customer concerns with suitable solutions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Masters in Commerce - Commerce, Economics, Finance
Poddar Collage of Commerce
Mumbai05-2003
Skills
- Financial management
- Budget management
- Customer service
- Inventory management
- Project management
- Team leadership
- Employee training
- Quality assurance
- Vendor negotiation
- Process improvement
- Data analysis
- Strategic planning
- Conflict resolution
- Effective communication
- Time management
- Compliance management
- Business performance management
- Troubleshooting and problem resolution
- Cross-functional team leadership
- Reporting management
- Operations planning
- Documentation and reporting
- Data analytics
- Operations management
Certification
- Diploma in Finance Management
- Diploma in Computer and Hardware Networking
Languages
English
First Language
Accomplishments
- I received Hero Awards in the year 2018 at my current organization
- I received Best Performance Award in year 2007 & 2008 in my current organization
Websites
Affiliations
- Good knowledge of badminton
- Good swimmer
- Playing Tabla
Timeline
Chief Manager
Euronet Services India Pvt. Ltd.
11.2006 - Current
Masters in Commerce - Commerce, Economics, Finance
Poddar Collage of Commerce