Shrikant S Nair
Bengaluru
Summary
- Experienced Business Analyst and Product Manager with a proven track record of over 11yrs, adept in stakeholder engagement and business consulting in the IT industry.
- Skilled in Agile methodologies and leading cross-functional teams to enhance user experience and business processes, specialized in digital solutions and stakeholder management.
- Proficient in designing product roadmaps, responding to RFIs and RFPs to enable pre-sales processes and managing requirements, ensuring alignment with business objectives.
- Extensive experience across multiple domains, including airline loyalty, telecom, payments, chatbots, and digital banking, with a strong ability to drive innovation and optimize business operations.
Overview
11
11
years of professional experience
Work History
Business Architecture Specialist
Accenture Solutions Pvt Ltd
Bengaluru
08.2021 - Current
- Lead Business Analyst and Product Manager with experience working in multiple domains, viz. Card Tokenization (Visa Inc.), Digital Banking (Virgin Money), Chatbots (Arthur J. Gallagher & Co. Insurance Broker), and Energy Sector (ExxonMobil).
- Business requirements gathering, including designing and producing appropriate documentation to illustrate workflows and processes.
- Translate client needs and feedback into actionable user stories, ensuring clear acceptance criteria.
- Worked closely with customers to determine appropriate market offerings and strategies for business needs.
- Conducted regular grooming sessions to prioritize and manage the product backlog, and ensure user stories were well-defined, feasible, and aligned with business objectives.
- Effectively led and managed a cross-functional team of 23 members, fostering a collaborative and high-performance environment to achieve goals and objectives.
- Performing competitor analysis and researching the latest market trends to provide the best features and UX for customers.
- Conduct demo sessions with the client, and coordinate for the sign-off.
- Participated in synchronization meetings with clients and Accenture leadership to align project goals and strategies.
- Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives.
Associate Business Consultant
IBS Software Pvt Ltd
Thiruvananthapuram
05.2017 - 08.2021
- Consultant managing the iFly Loyalty implementation for IBS customers across the globe.
- Responsible for analyzing the business needs, requirement gathering, defining the solution, and documenting based on customer needs.
- Conduct offshore workshops with stakeholders to understand the requirements and identify the scope of the project.
- Provide product demos and training to the customers and the internal teams for operational purposes.
- SIT/UAT assistance and manage end-to-end test cycles.
- Work with Business IT teams and internal teams to build and configure the platform based on customer needs, and coordinate the release process.
- Involved in the initial design of a fraud management platform, a new offering as part of the iFly Loyalty product suite.
- Identify system gaps, process issues, notify the business, and propose new solution options to overcome current challenges.
- Worked closely with the product information development team in creating user manuals and training handouts.
- Lead the team to a successful cutover for customers like Avianca Airlines, Air Canada, Qantas Airways, China Eastern Airlines, and LATAM Airlines.
Software Test Engineer
Tech Mahindra Ltd.
Bengaluru
01.2014 - 05.2017
- Perform functional, regression, and integration testing on complex systems to ensure the quality and functionality of the product for British Telecom.
- FAT and system testing support, UAT testing support, query handling, and clarifications to the customers.
- Experience in creating detailed test cases, test scenarios, and test scripts based on requirements documentation, user stories, and acceptance criteria.
- Execution of test cases and documentation of test results using defect tracking and reporting tools, like Jira and HP QC.
- Responsible for conducting product demos and training sessions for prospective associates and customers.
Education
B.Tech - Electronics & Communication
University of Calicut
Shoranur, Kerala01.2013
Skills
- Business Consulting
- Stakeholder Engagement
- Team Leadership & Collaboration
- Agile and Waterfall Methodologies
- Business Process Improvement
- Product Roadmap Design
- Requirement Gathering Workshops
- Requirement Elicitation
- Requirements Life Cycle Management
- Creating Business Requirement Documents
- User Story Creation
- Documentation management
- Solution Evaluation
- Problem Solving and Decision Making
- Written and Verbal Communication Skills
- Strategic and Innovative Thinking
- UAT planning
- Jira
- Confluence
- SharePoint
- SQL Developer
- Soap UI
- Miro
- MS Office
Languages
- English
- Malayalam
- Hindi
- Gujarati
- Tamil
- Kannada
Accomplishments
• ACE (Associates Consistently Excel) Award from Accenture - July 2022
• Best Debutant Award from IBS Software - Aug 2018
• Pat-On-The-Back Award from Tech Mahindra - Q1 2015, Q1 2016
Timeline
Business Architecture Specialist
Accenture Solutions Pvt Ltd
08.2021 - Current
Associate Business Consultant
IBS Software Pvt Ltd
05.2017 - 08.2021
Software Test Engineer
Tech Mahindra Ltd.
01.2014 - 05.2017
B.Tech - Electronics & Communication
University of Calicut
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