Shrikant Zarekar
Data Analyst
Pune
Summary
Thrives on challenges and consistently sets ambitious goals, fostering a relentless pursuit of excellence. A strong commitment to avoiding mediocrity drives a continuous search for opportunities to improve and achieve greatness. This proactive mindset enhances personal growth and contributes positively to team dynamics and organizational success. Embracing each challenge as a chance to excel ensures a focus on delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Vodafone Intelligent Solutions
09.2021 - 03.2025
- Applied network and infrastructure knowledge to support system upgrades and maintenance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Optimized system performance and maintained documentation for reporting purposes.
- Managed and resolved support tickets, tracked incidents, and ensured timely resolution within SLAs.
- Troubleshot and resolved technical issues via email, calls, and live chat, and communicated solutions to non-technical users.
- Conducted initial anomaly investigations, tracked incidents by priority, and provided data to clients as needed.
- Trained new employees, created up-to-date process documentation, and shared knowledge with the team.
- Escalated critical issues to management, and performed post-maintenance checks and validations.
- Provided L2 support for production issues, resolved daily alerts, and managed service requests.
- End-to-end investigation of tickets in the OMS application.
- Provide support to L2 teams for stuck orders in production.
- Performing root cause analysis (RCA) for problem management tickets.
- Documenting infrastructure changes, new issues, and MnP.
Technical Business Operation Agent
AMDOCS
05.2016 - 02.2021
- Worked for the O2A (Ordering to Activation) process for AT&T customers in order to provide seamless customer service.
- Provided live support for technicians and chatters.
- I worked on SQL queries to fix order issues.
- Used applications like CRM, Exception Manager, SDP, BBNMS, and PST.
- Work allocation to the team and providing training to new joiners.
- Worked on the ticketing tool for orders failing to complete.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
M.C.A. - Commerce
Pune University
Pune, IndiaB.C.A. - Computer Science
Tilak Maharashtra Vidyapeeth
Pune, India 04.2001 -
Skills
SQL
DATA ANALYTICS PROJECTS
Patient Summary Dashboard
Sales Data Analysis
Food & Beverages Sales Analysis
Timeline
Assistant Manager
Vodafone Intelligent Solutions
09.2021 - 03.2025
Technical Business Operation Agent
AMDOCS
05.2016 - 02.2021
B.C.A. - Computer Science
Tilak Maharashtra Vidyapeeth
04.2001 -
M.C.A. - Commerce
Pune University