Shrikant Zarekar
Data Analyst
Pune
Summary
Thrives on challenges and consistently sets ambitious goals, fostering a relentless pursuit of excellence. A strong commitment to avoiding mediocrity drives a continuous search for opportunities to improve and achieve greatness. This proactive mindset enhances personal growth and contributes positively to team dynamics and organizational success. Embracing each challenge as a chance to excel ensures a focus on delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Vodafone Intelligent Solutions
09.2021 - 03.2025
- Applied network and infrastructure knowledge to support system upgrades and maintenance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Optimized system performance and maintained documentation for reporting purposes.
- Managed and resolved support tickets, tracked incidents, and ensured timely resolution within SLAs.
- Troubleshot and resolved technical issues via email, calls, and live chat, and communicated solutions to non-technical users.
- Conducted initial anomaly investigations, tracked incidents by priority, and provided data to clients as needed.
- Trained new employees, created up-to-date process documentation, and shared knowledge with the team.
- Escalated critical issues to management, and performed post-maintenance checks and validations.
- Provided L2 support for production issues, resolved daily alerts, and managed service requests.
- End-to-end investigation of tickets in the OMS application.
- Provide support to L2 teams for stuck orders in production.
- Performing root cause analysis (RCA) for problem management tickets.
- Documenting infrastructure changes, new issues, and MnP.
Technical Business Operation Agent
AMDOCS
05.2016 - 02.2021
- Worked for the O2A (Ordering to Activation) process for AT&T customers in order to provide seamless customer service.
- Provided live support for technicians and chatters.
- I worked on SQL queries to fix order issues.
- Used applications like CRM, Exception Manager, SDP, BBNMS, and PST.
- Work allocation to the team and providing training to new joiners.
- Worked on the ticketing tool for orders failing to complete.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
M.C.A. - Commerce
Pune University
Pune, IndiaB.C.A. - Computer Science
Tilak Maharashtra Vidyapeeth
Pune, India 04.2001 -
Skills
SQL
Power BI
Python
PL and SQL programming
MS Excel
System Monitoring
Process Documentation
Monitoring Tools
Problem Resolution
Operations management
Team leadership
Investigation
DATA ANALYTICS PROJECTS
Patient Summary Dashboard
Sales Data Analysis
Food & Beverages Sales Analysis
Timeline
Assistant Manager
Vodafone Intelligent Solutions
09.2021 - 03.2025
Technical Business Operation Agent
AMDOCS
05.2016 - 02.2021
B.C.A. - Computer Science
Tilak Maharashtra Vidyapeeth
04.2001 -
M.C.A. - Commerce
Pune University