1 year in Customer Support Skilled in troubleshooting network issues, protocols, Networking devices and Technologies like Hubs, Switches, Routers, Firewalls. With Strong communication and problem-solving abilities I am eager to apply technical knowledge and support skills in a tech-driven environment.
• Provide Technical support to help sellers navigate the platform, resolve 95% issues using tools effectively.
• Achieved a 95% accuracy rate in monitoring and analysing seller performance metrics.
• Provided data-driven recommendations for improvement based on thorough analysis, contributing to enhanced seller performance and increased 90% revenue generation.
Software Engineer Intern/2023 - 04/2023
Developed RESTful APIs using Nodejs and Express for various web and mobile applications, improving backend performance by 30%.
Integrated databases like MongoDB and MySQL, optimized queries, and implemented data models for scalable applications.eloped microservices architecture for better scalability and maintainability.
Used AWS Lambda and EC2 for deploying and managing applications on the cloud.
Performed unit testing and integration testing using Jest and Mocha, ensuring 95% code coverage. Actively participated in Agile processes, including daily stand-ups and sprint planning.
Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, NAT, IPv4/IPv6, Active Directory
Protocols: HTTP/HTTPS, FTP, SMTP, IMAP, POP
Networking Devices & Technologies: Hubs, Switches, Routers, Firewalls
Database: SQL
Visualization Tool : Power BI, MS Excel(Pivot Table)