Shrinath Hebbar
IT Manager
Bangalore,KA
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Work History
IT Manager
SigmaAvit Technology Solutions Pvt Ltd
05.2021 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and MD to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Guided organizational technology strategy and roadmaps.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Oversaw daily performance of computer systems and immediately responded to Sophos ( Firewall and Endpoint) issues to keep network up and running.
- Customized and repaired technology based on staff requests.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Assisted in development of long-term strategies to grow department and resources.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Coordinated technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Senior Executive- Information Technology
Oaknet Healthcare Pvt. Ltd.
02.2018 - 04.2021
- Provide on-site support for deployment and security remediation functions Primary function of administrative technical support for Trustees and clients nationally Gather, analyze, and report end-user support trends Provide desktop, application, and network application incident resolution.
- Provide excellent employee service and advice on technical resolution with both hardware and software applications Inventory management including but not limited to asset Inventory support and physical asset audit and scheduling and random electronic inventories Assist in receiving and receipting property Automating systems to monitor tasks using standard observation tools Oversee the design, development, and implementation of employees’ specific computer system needs Handling the entire IT infrastructure including but not limited to the Exchange Server, File server, AD server, and the procurement of new IT assets and handling the Server farm
- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems (hardware and software) and related infrastructure
- Participate in the technical research and development to enable continuing innovation within the infrastructure
- Ensures all the hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and Partners
- Maintain data center environmental and monitoring equipment
- Windows Server, O365 Admin Role, Activate Directory, File Server, IP Phone Management
System Support Engineer
Larsen & Toubro Construction Ltd
03.2015 - 01.2018
- Managing the Entire Circle for all kinds of IT supports
- Daily administration, including monitoring of the network and servers
- Technical ability and resourcefulness to react and resolving issues locally or remotely
- IT Infrastructure entire site office implementation
- CCTV Surveillance at project sites VC Configuration Managing Symantec Endpoint Protection Server & Install Clients all the systems and updating the latest updates Outlook Configuration.
- Vendor co-ordination for IT products
- Performing routine audits of systems & Software Hardware, firmware and patch management/up gradation
- Configure the wireless router implementation Performing routine audits of systems & software Asset Management Vendor Management Ensure the staff and Workmen attendance using Biometric system such as fingerprint controller Responsible for solving ERP (EIP) issues and having good knowledge in EIP 2010
Education
BE - Electronics And Communications Engineering
04.2001 -
Skills
Cybersecurity Administrator
Office 365- Globel Admin,
Windows Server 2008,2012 r2,
Zoho Administrator,
ISO QMS IT Audit
SAP B1
Hyper V
Hardware Installation
Incident Management
System Troubleshooting
Software configuration
IT security protocols
Server Management
Mobile Device Management
Operating Systems Expertise
Virtualization Technologies
Network Troubleshooting
Application support
Project Management
Network infrastructure administration
Personal Information
- Father's Name: Nagaraj Hebbar
- Date of Birth: 05/28/88
- Nationality: Indian
Educationalqualification
BE - Electronics and communication
Timeline
IT Manager - SigmaAvit Technology Solutions Pvt Ltd
05.2021 - Current
Senior Executive- Information Technology - Oaknet Healthcare Pvt. Ltd.
02.2018 - 04.2021
System Support Engineer - Larsen & Toubro Construction Ltd
03.2015 - 01.2018
MITK VTU University - BE, Electronics And Communications Engineering
04.2001 -