Shrineet Sonsurkar
Mumbai
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Bringing passion for industry and fun. Holder of positive attitude with unwavering commitment to customer service.
Overview
3
3
years of professional experience
Work History
Bartender
Masque
Mumbai
07.2022 - Current
- Poured, mixed and blended pre-mixes for expected daily cocktail needs.
- Created signature beverages to increase revenue and patron loyalty.
- Prepared specialty drinks to support servers.
- Ordered all beer, wine, spirits and other beverages as needed based on forecasted sales volumes.
- Conducted regular inventories of alcohol and mixers to maintain adequate supply levels at all times.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Attended regular training sessions to stay updated on new products or trends.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Steward
Masque
Mumbai
02.2021 - 12.2021
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Monitored wait staff performance and provided feedback when necessary.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM MUMBAI
Mumbai11-2020
Higher Secondary Certificate -
Dixit Road Junior College of Science
Mumbai04-2016
Secondary School Certificate -
Shreevallabh Ashram Eng. Med. School
Mumbai04-2014
Skills
- Interpersonal abilities
- Menu development
- Upselling strategies
- Anticipating guest needs
- Engaging personality
- Creative Mixology
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2
References
- Anshaj Malhotra +91 9999931957
- Raviraj Shetty +91 8779487730
Timeline
Bartender
Masque
07.2022 - Current
Steward
Masque
02.2021 - 12.2021
Bachelor of Science - Hospitality And Hotel Administration
IHM MUMBAI
Higher Secondary Certificate -
Dixit Road Junior College of Science
Secondary School Certificate -
Shreevallabh Ashram Eng. Med. School
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