Shrinidhi Acharya

Frictionless Client Experience

Develop and Coach the people

Drive Transformation agenda for the bank

Reduce cost and improve efficiency

Lower the risk for the bank.

• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Created succession plans to provide continuity of operations during leadership transitions.

• Managing CA processing across south east Asia markets
• Managing Transformation for team
• Reduce errors in process
• Cross train staff to manage volumes and staff attrition
• Migration of Ca Processing to COE.
• Reported issues to higher management with great detail.

• Managing end-to-end Corporate Action processing for South East Asia Markets
• Site Lead for GBS Bangalore location
• Working with the unit head for planning and utilization of allocated budgets for the staffs under various business heads
• Conducting skip level meeting in the team
• Conducting monthly service review meeting with the respective country heads
• Conducting regular performance review meeting with team managers for the processing staff
• Handling the corporate action processing for GBS India, releasing the high value payment to client (Repatriation & Remittance of corporate action Proceeds’)
• Checking and approving of team shift and transport allowances
• Monitoring and planning the staff productivity on a daily basis and advising to the process supervisor on the allocation of work for the team
• Working closely with the risk manager on the open risk item, audit related item etc
• Preparation and allocation of the final P3 rating and market correction for the team
• Working with technology team on the open JIRA item / upcoming system enhancement for the corporate action team
• Have weekly meeting with the department head’s and independently running the CA SME Forum, where in gathering the feedback / sharing best practice across markets / working on the management quick win item’s taking them to completion.
• Implemented and developed operational standards, policies and procedures.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Mentored junior staff members for skill development and career progression within the organization.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

• Managing corporation action announcement team of Bangalore, looking after Asian market processing which involves client and custodial processing
• Processing all kinds of corporate action messages received from agents
• Approving of voluntary & Mandatory events in the fidelity action service system
• Monitoring international email inbox
• Performing independent reconciliation of checking of voluntary event received for any income or mandatory events
• Clearing Dead messages which is struck up in processing queue
• Performing four eye check for items which was dropped from repair queue
• Conducting weekly team hurdles [V.C] with Pune counterparts
• Conducting performance discussions for direct and in-direct repartees
• Conducting interviews for open position’s both temp and permanent
• Newly migrated Fixed Income Processing for Tokyo Market
• Process involves receiving fixing details from Fixing team, verifying calculation sent by team, processing same in T.P System, send advise to client.

• Managing the Corporate Action Announcement team of 10 different countries which includes Domestic and Regional Markets processing and taking care of Domestic Disbursement processing
• Announcement Processing includes processing of mandatory and voluntary corporate action / Disbursement of Corporate Action events and processing of response from sub custodian
• Total team size, 30 plus members which include managing 12 direct reporting staff to self and another 6 indirect reporting staff
• Conducting Team Hurdles / Team Meeting on a weekly / monthly basis
• Performing Half Yearly / Full Year performance review for self one downs
• Overseeing service review call on a monthly basis / communicating and drafting action plans from outcome of the calls
• Monitoring the response provided by the team towards the breaks in the NOSTRO Accounts / various currency suspense accounts / handling escalation for the open items
• Continuous monitoring whether the SLA laid down for the various process is met
• Constant monitoring of the control laid down in the process are diligently followed
• Regular discuss with the technology team to fix the system glitch if any
• Conducting regular feedback session with the team on the process improvements to be done.

• In the Role of Project Lead have to get done the below activities
• Have been allotted to Hong Kong as Project Lead for migrating the corporate action process to Bangalore
• Process includes Getting information from various sub custodian with regard to any corporate action event announced through Swift / Email
• Providing brief information about the corporate action information to the respective Middle office / Front office along with their position post receipt of the information from the custodian
• Ensuring Gentle and Final reminders are sent to traders for getting their response from the Middle / Front office for the voluntary corporate action
• Updating the client response in the CITIDIRECT Portal / Sending Response through MT 599 / Email to the custodian post receipt of response from the traders
• Sending Trade booking request to Front office to reflect the proceeds from corporate action on ex-date -1
• Validating the booked trades after receiving the entitlement advice from custodian on or after record date
• Settling the respective trades post receiving Payment confirmation from the custodian on the value date
• Checking for any Stock / Cash break after the payment date and settling counterparty claim if any before closing the event
• Arranging Funds with Treasury department to facilitate traders for subscription of voluntary events.
• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
• Coordinated with stakeholders to define project scopes, aligning objectives with business goals.