Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHRINIDHI NANDIKUR

SHRINIDHI NANDIKUR

Bengaluru

Summary

Experienced Application and Production Support Engineer with expertise in network automation and service orchestration using Ciena Blueplanet Application, camunda, and BPMN workflows. Skilled in troubleshooting and root cause analysis. Proficient in Kibana, Grafana, Elastic Search, and Atlassian tools. Improved issue resolution time by 25% through process optimization and enhanced documentation. Spearheaded the migration of critical applications to cloud-based platforms, minimizing operational risks. Highly regarded for exceptional problem-solving skills and composure during critical incidents.

Overview

4
4
years of professional experience

Work History

Senior System Engineer

Infosys Ltd
01.2022 - Current
  • Acted as a Subject Matter Expert (SME) for critical business applications in the telecom domain
  • Independently diagnosed and resolved complex software issues reported by end-users, ensuring minimal downtime
  • Collaborated with cross-functional teams to analyse and resolve application-related problems
  • Delivered technical support and guidance to end-users, addressing queries and providing training as needed
  • Contributed to the continuous improvement of support processes, enhancing efficiency and effectiveness
  • Authored and updated technical documentation for streamlined issue resolution
  • Managed and optimized Microsoft Windows desktop environments, ensuring system stability and performance
  • Leveraged scripting tools (e.g., PowerShell) to automate repetitive tasks, reducing resolution time

SDS Associate

Amazon Dev Center
01.2021 - 01.2022
  • Supported Drivers, Customers and Logistic issues
  • Showed empathy and customer obsession on every contacts
  • Provided on-call, chat and email support

Education

MBA - Finance

Great Lakes Institute of Management
Gurgaon, India
01.2026

Bachelor of Engineering -

PDA College of Engineering
Gulbarga, India
01.2021

Skills

  • Java, JSON
  • Windows Powershell
  • JIRA
  • ServiceNow
  • Kibana
  • Incident management
  • Log analysis
  • Disaster recovery planning
  • Ciena Blueplanet Orchestration
  • Data analysis
  • Record and file management
  • Root-cause analysis

Timeline

Senior System Engineer

Infosys Ltd
01.2022 - Current

SDS Associate

Amazon Dev Center
01.2021 - 01.2022

MBA - Finance

Great Lakes Institute of Management

Bachelor of Engineering -

PDA College of Engineering

Similar Profiles

CREATE PROFILE
SHRINIDHI NANDIKUR