SHRINIDHI A NAYAK

Verification Officer from November 2023- (current)

Re-indexing and De-duping June 2023

Digital Documents Management March 2023

Roles & responsibilities:

• Working as a Vero officer for processing Australian mortgages.
• Understanding the financial needs of the customers to purchase a new house.
• Verifying salaried income docs, conducts on all their accounts and determining the overall strength and behavioral aspect of the applicant.
• Based on the analysis and overall application, providing Approvals or Declines on the Mortgage Loans aligned to the policies stated by CBA.
• Making sure the risk with respect to the organization is been mitigated while making decisions on the lending.

Roles and responsibilities:

• Worked as a fraud investigator and chargeback analyst with respect to end-to-end investigations on debit cards.
• Managed high-risk disputes involving high dollar amounts.
• Premium Customers
• Provided Dispute Settlement and Customer Satisfaction
• Timely Delivery as per Client Requirements and Managing Risk

Roles & responsibilities:

• Worked on Indian Mortgages/Home loan process, associated with client ICICI Bank Limited.
• Acquired knowledge on Scanning, Basic Data Entry, Quality Check.
• CAMS, Finnone, and Disbursement
• Majorly associated with the Quality Check Department.
• Handled Management Information System (MIS) and workforce.
• Management (WFM) for 1 year and 3 months.
• Operated a team consisting of 50 members.
• Providing process training to 30+ associates and have helped to streamline the TAT.
• Delivered client requirements and provided entire process support.