Shrinithi MOHAN

dotSolved Systems : Project: Consolidation of CRM

Data Migration and Integration

Tools : HubSpot CRM , Zendesk CRM, PostMan, DialPad.

Cross Functional

Performed the cross functional role of development and project management managing the project end to end from Scope and Resource planning

Effective Project Management:

Successfully implemented agile methods, managed sprints, and effectively advanced the project with the client, ensuring seamless collaboration and timely delivery of results.

Client facing Colloborations:

Took a proactive role in implementation of project from the start of gathering requirements, to delivery through collaborative interactions with stakeholders who were RevOps Manager/ CIO/ Customer Reps

Team Management:

Took part in internal team management of developers, QA etc.

Was involved in step by step documentation involved in the project from start to end.

Oly : Video Management Services Solution | Retail Tech Solution that offers AI Video Data Analytis

Tools : HubSpot ,ZOHO, NotionPress,Freshworks CRM, LucidChart,Power BI,Tableau , JiRA

Sales Process Optimization:

• Streamlining and improving sales processes to enhance efficiency and effectiveness, identifying areas for automation and optimization.

Data Analysis and Reporting:

• Analyzing sales data to provide insights and recommendations, creating reports and dashboards to track key performance metrics and provide actionable insights to stakeholders.

CRM Management:

• Administering and maintaining the CRM system , ensuring data accuracy, customization, and user adoption, and providing training and support to sales teams.

Sales Enablement:

• Developing and implementing strategies, tools, and resources to support the sales team, including sales collateral, training materials, and playbooks to enhance their effectiveness in the field.

• Worked with engineers to improve user experience and confirm builds meet user specifications.
• Led project planning sessions to map out timelines for feature releases.
• Engaged customers through interviews to define product vision, features, and releases.
• Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
• Managed cross-functional teams across departments, including engineering, marketing, and sales.
• Recommended policy changes to improve marketing tactics and strategies.
• Facilitated Investor Relations

• Recruited, hired and trained staff members to ensure that operational goals were met.
• Managed day-to-day activities across multiple departments within the organization.
• Identified potential partnerships to expand the reach of the business.
• Responded promptly to customer inquiries or complaints regarding products or services.
• Performed Sales/Marketing/Customer Success all in one as a startup founder
• Succesfully built,operated and transfeered the business .

• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated excellent communication skills in resolvinG complaints.