Results-oriented professional with 19 years of experience in Fleet Management, Emergency Service Operations, Call Centre Operations, Logistics, Dealer Management and Vendor Management; aiming to leverage abilities to successfully fill the Senior Manager role in a company.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Logistics Manager
Cinema On Stage
Ahmedabad, GJ
02.2023 - Current
Worked in core team on U.S. & Canada Tour from May 2023 to Aug 2023, travelling 12 cities across U.S. & 2 cities of Canada.
Create logistics plan that outlines movement of goods and services.
Scheduling transportation, managing inventory levels, and coordinating activities of different departments.
Selecting appropriate mode of transportation, negotiating rates with carriers, managing shipping process, and ensuring that goods are delivered on time.
Manage inventory levels to ensure that goods are available when needed.
Forecasting demand, ordering goods, and managing storage facilities.
Managing relationships with suppliers and ensuring that company's quality standards are maintained.
Monitoring supplier performance, negotiating contracts, and resolving any issues that arise.
Managing logistics costs and ensuring that supply chain operates cost-effectively.
Analyze logistics data, identifying cost-saving opportunities, and implementing cost-reduction strategies, such as negotiating rates with carriers, managing warehouse costs, and optimizing inventory levels.
Evaluated existing logistics processes and identified areas for improvement.
Communicated with key stakeholders during visits, conference calls and meetings.
Senior Operations Manager
EMRI Green Health Services (GVK EMRI)
12.2021 - 02.2023
Spearheading the entire state's ambulance operation (240 Ambulances) and leading team of 40 Support & 1200 Field Staff
Meeting Govt. stakeholders for business improvement and key decision-making and conducting periodic review
Take strategic actions to strengthen service operation and service quality
Directed day-to-day operations by implementing short-term and long-term strategies to achieve business plan and profitability goals
Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
Focus on cost & cycle time reduction, improvement of process variables and process conditions
Work out various requirements, monitoring overall operations and ensuring timely completion; setting up standards, ensuring optimum utilization of available resources to achieve organizational objectives
Managing teams and addressing all complaints pertaining to Ambulance Service Operations
Analyze key performance parameters and take actions for continuous improvement
Plan for business growth and revenue generation
Hired and evaluated associates and management staff to add to workforce an meet demands
Developed and shared best practices across company to align with objectives and quality standards
Administered fleet management, operation policies involving vehicle and equipment procurement, maintenance and repair
Supervised preventive maintenance schedules, inspections and repairs to minimize downtime
Analyzed expenditures and other financial information to develop plans, policies and budgets for increasing profits and improving services
Prepared and managed departmental budgets
Fleet Manager
EMRI Green Health Services (GVK EMRI)
06.2016 - 12.2021
Managed Fleet of more than 1500 ambulances in multiple projects across Gujarat
Tracking aging of vehicles & taking decisions for refurbishment or scrap as per Govt. guidelines
Liaising with government for procurement of new ambulances, for new project or replacing existing vehicles in fleet
Ensuring regular maintenance of vehicles being performed by Operation Team and achieving minimum downtime of vehicles & 100% uptime
Working for new vendor development for Fabrication, Refurbishment & Schedule Service.
Conceptualizing & maintaining MIS models for analysis and report submission to government
Managing vehicle insurance claim & settlement with insurance company
Ensuring comprehensive process documentation & periodic update in QMS
Implementing Maintenance Operations schedules for effective running of ambulances; implementing and evaluating preventive/ predictive maintenance
Undertaking regular inspections to prevent accidents and adhering to safety norms; planning and formulating maintenance plans
Prepare Training material for Pilots
General Services Manager
Shivalik IB Autogem Pvt. Ltd.
03.2015 - 06.2016
Territory Service Manager
Mahindra First Choice Services
08.2014 - 03.2015
Workshop Manager
Manan Autolink Pvt. Ltd.
04.2008 - 07.2014
Service Advisor
Infinium Toyota
04.2005 - 03.2008
Quality Assurance Engineer
Innova Rubbers Pvt. Ltd.
02.2004 - 02.2005
Education
Bachelor of Engineering - Mechanical Engineering
College of Hi-Tech Engineering
Ahmedabad, India
12.2003
Diploma in Engineering - Automobile Engineering
College of Hi-Tech Engineering
Ahmedabad
03.2001
Skills
Operations Management
Strategic Planning
Productivity Improvement
Stakeholder Management
KPI Tracking
Team Management
Mentoring and Training
Preventive Maintenance
Cost Reduction
Vendor Relationship Management
Accomplishments
Achieved 95% billing against 88% by setting and implementing standard operating processes in Delhi operations
Achieved all major SLA for consecutive 6 months that contributed for high penalty in Delhi operations
Reduction in R&M cost by 25% in Delhi operations
Increase in KMPL from 10.58 to 11.60 in Delhi operations
Played a key role in the control on R&M cost by ensuring PMS & reducing breakdowns at GVK EMRI (Ahmedabad operations)
Increased in KMPL from 10.60 to 12.00 at GVK EMRI (Ahmedabad operations).
Streamlined process of invoice receiving & regularizing vendor payment at GVK EMRI (Ahmedabad Operations)
Reduced average days for receiving & processing of invoice from 40 days to 26 days at GVK EMRI (Ahmedabad operations)
Introduced various tracking reports to monitor key performance parameters at GVK EMRI (Ahmedabad operations)
Developed training material for Pilots
Self Training & Development
Attended "Train the Trainer (TOT)" training in Mahindra First Choice
Attended First Responder Training
Actively participated in Sports events in EMRI Green Health Services (GVK EMRI)
Participating in Adani Ahmedabad Marathon since 2019
Assistante de vie aux familles at Maison de retraite Bellevue 18000 bourges (stage 3 semaine). Crèche galipettes (stage 3 semaine)Assistante de vie aux familles at Maison de retraite Bellevue 18000 bourges (stage 3 semaine). Crèche galipettes (stage 3 semaine)