Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shrinivas Kharbe

Guest Service Associate / Restaurant And Bar Attendant
Navi Mumbai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

Bar Supervisor

TOSY LONDON Limited
10.2023 - 01.2025
  • Bar Operations & Hygiene Compliance – Managed bar opening/closing, Poured and prepared mixed drinks for 20–50 customers daily, ensuring high service standards, upheld hygiene standards, and ensured a safe, welcoming environment.
  • Cash Handling & Financial Accuracy – Managed £700 in daily transactions, demonstrating trustworthiness and reliability.
  • Inventory & Stock Management – Monitored stock levels, optimized replenishment strategies, and prevented shortages during peak hours.
  • Team Leadership & Training – Improved staff productivity through training, task delegation, and performance monitoring.
  • Customer Service & Guest Relations – Built strong rapport with patrons through active engagement, enhancing repeat business and satisfaction.
  • Event Planning & Entertainment Management – Organized themed nights, karaoke, and live performances to boost customer experience.

Intern

Club Mahindra Holidays
12.2020 - 04.2021
  • Rotated across key hotel departments, gaining hands-on experience in:
  • Front Office: Assisted with guest check-ins/check-outs, reservations, and Managed approximately 50 calls for guest inquiries.
  • Housekeeping: Ensured high cleanliness standards in guest rooms, public areas, pool, and back-of-house for a consistently hygienic and presentable hotel environment.
  • Food & Beverage Service: Provided exceptional dining service and upheld brand service standards.
  • Food Production: Assisted in basic kitchen operations and food preparation.

Intern

Four Points By Sheraton
09.2019 - 12.2019
  • Completed a 3-month internship, gaining hands-on experience in Housekeeping and Food & Beverage Service.
  • Assisted in room cleaning, linen management, and hygiene maintenance in guest rooms and public areas, ensuring compliance with hotel cleanliness standards.
  • Supported restaurant and banquet operations, managing table setup, order processing, guest service to enhance the dining experience.

Education

Master of Arts - Luxury Hospitality Management

University of West London
02.2023

Bachelor of Science - Hospitality And Tourism Studies

D.Y. PATIL SCHOOL OF HOSPITALITY & TOURISM STUDIES
08.2021

Skills

  • Customer-focused approach
  • Hospitality and accommodation
  • Employee training
  • Collaborative teamwork
  • Event execution and client service
  • Complaint handling
  • Customer relationship management
  • Issue escalation
  • Customer engagement
  • Product sales

Certification

Awarded 'Trainee of the Month' in the Front Office Department for outstanding service and dedication, 2021-01

Interests

Exploring new hotels and restaurants, Travel and cultural exchange, Volunteering or community service, Hosting game nights or cultural evenings, Nature walks or trekking

Timeline

Bar Supervisor

TOSY LONDON Limited
10.2023 - 01.2025

Intern

Club Mahindra Holidays
12.2020 - 04.2021

Intern

Four Points By Sheraton
09.2019 - 12.2019

Master of Arts - Luxury Hospitality Management

University of West London

Bachelor of Science - Hospitality And Tourism Studies

D.Y. PATIL SCHOOL OF HOSPITALITY & TOURISM STUDIES

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Shrinivas KharbeGuest Service Associate / Restaurant And Bar Attendant