Shrinjoy Ghosh Ghosh
Howrah
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
12
12
years of professional experience
Work History
Manager of Operations
bunosilo estate coffee rosters
Kolkata
05.2022 - Current
- Managed daily operations of coffee roasting processes and workflows.
- Oversaw inventory management and ensured timely supply chain coordination.
- Trained staff on equipment usage and safety protocols for roasting methods.
- Developed and implemented standard operating procedures for quality control.
- Coordinated with suppliers to maintain fresh coffee bean availability.
- Monitored production schedules to optimize efficiency and reduce downtime.
- Coordinated with other department heads to align operational activities with overall company objectives.
Floor Manager
novotel
Kolkata
06.2021 - 04.2022
- Supervised team members to ensure efficient floor operations.
- Coordinated daily schedules for staff to optimize coverage.
- Resolved customer inquiries and complaints professionally and promptly.
- Conducted regular inspections to ensure cleanliness and organization.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Performed quality assurance procedures to deliver products and services that met standard grade.
Store Manager
blue tokai
Kolkata
12.2019 - 05.2021
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training to enhance customer service skills.
- Coordinated inventory management and organized stock replenishment processes efficiently.
- Maintained visual merchandising standards to enhance product presentation in-store.
- Implemented loss prevention strategies to protect store assets and merchandise integrity.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Shift Supervisor
tata starbucks
Kolkata
01.2018 - 11.2019
- Supervised daily operations to ensure smooth workflow and productivity.
- Trained and mentored new staff on company policies and procedures.
- Managed scheduling to optimize labor resources and meet operational needs.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints and reported issues to senior management.
Team Leader
dominos pizza
Kolkata
07.2015 - 01.2018
- Led team meetings to discuss project goals and progress updates.
- Coordinated daily operations to ensure efficient workflow and task completion.
- Mentored junior team members on best practices and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
Reporter
kolkata tv
Howrah
03.2013 - 02.2015
- Conducted interviews with sources to gather newsworthy information.
- Researched topics to provide accurate context for news stories.
- Edited and proofread articles for clarity and accuracy before publication.
- Developed relationships with local officials to enhance news coverage.
- Developed story ideas based on current events, trends or tips from viewers or readers.
Education
Bachelor of Arts - Journalism And Mass Communication
Surendranath Collage
Kolkata07-2014
High School Diploma -
Little Star High School
Kolkata02-2011
Skills
- Inventory management
- Quality control
- Supply chain coordination
- Standard operating procedures
- Production scheduling
- Equipment training
- Customer service
- Team leadership
- Employee training
- Visual merchandising
- KPI tracking
- Cost reduction strategies
Affiliations
- travelling
- riding
Languages
English
First Language
Accomplishments
- coffee master
- partner of the month
- partner of the quarter
- latte art champion
- barista champion
Timeline
Manager of Operations
bunosilo estate coffee rosters
05.2022 - Current
Floor Manager
novotel
06.2021 - 04.2022
Store Manager
blue tokai
12.2019 - 05.2021
Shift Supervisor
tata starbucks
01.2018 - 11.2019
Team Leader
dominos pizza
07.2015 - 01.2018
Reporter
kolkata tv
03.2013 - 02.2015
Bachelor of Arts - Journalism And Mass Communication
Surendranath Collage
High School Diploma -
Little Star High School
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