Shrinkhla Joseph
New Delhi
Summary
Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
Account Manager
American Express
06.2019 - Current
- Handling Platinum Customers Portfolio in terms of resolving queries related to Charge Card.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Driving productivity, Call & Sales targets by sourcing the Maximum Supplementary
- Cards, Companion Cards, Insurance Leads each month
- Drive several Pre Attrition campaigns and help the team achieve its target along with my own
- Got the Maximum Conversion for the Process by an Individual and set benchmark
- Helped the Organization in Revenue Generation, drive billings and Maximizing Profit
- Helped and shared important inputs with Counterparts and Peers in terms of enhancing their skill and improving business.
- Collaborated with marketing team to develop promotional materials for clients.
Lead Analyst
American Express
08.2018 - 05.2019
- Cross Function Service) (2018, Processing New Supplementary, Account Cards Applications
- Verifying the Applicant's ID Perform KYC Document Checks
- Set up of Accounts using relevant systems (IVU, NASP)
- Drive productivity, Call & Sales targets.
- Adapted workflow to meet need business needs.
- Managed complaints with calm, clear communication and problem-solving.
- Created plans and communicated deadlines to complete projects on time.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Handled customer concerns and escalated major issues to supervisor.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
Customer Care Executive
Professional At American Express
06.2016 - 07.2018
- Early Engagement with New Consumer Card Members
- Communicating about Card benefits, Offers
- Cross Selling Supplementary, Standing Instruction, Insurance
- Drive Customer Satisfaction, Total Problem and First Call Resolution
- Drive productivity and call & Sale targets.
- Addressed complex customer complaints transferred by the team, skillfully solving in an efficient and effective manner to maintain customer satisfaction.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Listened closely to each customers needs and requirements and used detailed product knowledge to make recommendations and improve customer experience.
- Kept CRM system up to date, recording customer inquiries, complaints and preferences to provide consistent and always improving customer experience.
- Promoted company loyalty schemes proactively to customers throughout transactions to encourage sign-ups and repeat purchases.
- Reviewed priorities and assignments at start of every shift to meet managements daily goals and targets.
Sales Associate
Tech, Connect BPO
04.2015 - 04.2016
- Selling IT Soft wares to US,UK,CANADA,AUS Clients
- Interacting, taking remote sessions, Analysis Client's System, Basis on that Sell Soft wares
- Drive Customer Satisfaction, Total Problem and First Call Resolution
- Drive several business Campaigns and help the team achieve its targe
- Support team leader in reporting and analysis
- Honors and Achievements:
- Blue Reward (Best Performer) at the Process Level in American Express for
- Consecutive months and quarter.
Education
B.B.A -
Delhi Institute of Management Studies
07-2015
Skills
- Have always gone an extra mile to achieve the targets
- Strengths and Abilities
- Strong Team Player and Quick Learner
- Ability to work as a member of a team an contribute to a cohesive team spirit
- Good Communication Skills - Verbal and Written
- Self-started with a can-do attitude
- Flexible and adaptable to evolving environment
- Windows Operating System
- Configure Wired and Wireless Network for Windows, desktop
- Configure any email clients like Outlook/Outlook Express, Windows Mail/Live
- Programming Languages and C, SQL,Data Algorithm
- Excellent communication skills
- Strategies and goals
- Employee-mentoring
- Goal-oriented
- Sales force training
- Multitasking
- Time management
- Highly responsible and reliable
- Customer satisfaction
- Strong work ethic
- Professional manner
- Sales Development
- Client Relationship Management
- Revenue Generation
- Account development
Additional Information
- Other Interests: Performing Arts - Dancing, Trying New Cuisines Watching Movies
Timeline
Account Manager
American Express
06.2019 - Current
Lead Analyst
American Express
08.2018 - 05.2019
Customer Care Executive
Professional At American Express
06.2016 - 07.2018
Sales Associate
Tech, Connect BPO
04.2015 - 04.2016
B.B.A -
Delhi Institute of Management Studies
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