Shripad Kulkarni
Aurangabad
Summary
With a proven track record at DTDC Express Limited, I excel in operational controls development and fostering customer and vendor relations. Spearheaded initiatives that streamlined processes, significantly enhancing efficiency and satisfaction. My leadership ensured the seamless management of large teams and complex logistics networks, driving substantial cost savings and operational excellence.
Overview
11
11
years of professional experience
Work History
Regional Operations Manager
DTDC Express Limited
Pune
11.2021 - Current
- Leading 30 FTE staff and 650 business channel partners. Manage inventory, as well as warehouse, transportation, and logistics processes.
- Develop new strategies to streamline processes and reduce costs.
- Ensure that quality, quantity, customer satisfaction, and financial commitments are met.
- Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvement.
- Train and develop new partners.
- Identify the requirements of new business partners.
- Manage domestic and international B2B pickup and delivery.
- Communicate up and down to ensure a proper flow of operations.
- Monitor the operation and rectify the challenges and issues faced by the team to run smooth operations in the network.
- Monitor all promised date consignment shipments to be delivered to the end customer on T.A.T.
- Work and coordinate with the operation team at all levels, guiding and supporting them for smooth operations.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotion requests.
- Recommended and implemented successful strategies to maximize revenue.
- Modified inventory control programs to maintain and enhance the annual business plan.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.
- Implemented and developed operational standards, policies, and procedures.
- Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
- Implemented productivity benchmarks across all departments to maximize company revenue.
Regional Channel Operation Manager
DTDC Express Limited
Pune
09.2019 - 11.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Responsible for COD collection from all channel partners and branches in the entire region.
- Real Time Index - Collaborated with stakeholders across departments to ensure the accuracy of data collected and analyzed.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Operations Manager
DTDC Express Limited
Pune
06.2018 - 09.2019
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
Area Operations Manager
DTDC Express Limited
Pune
02.2014 - 06.2018
- Assistant manager to center manager, and center manager to station manager.
- Main responsibilities include monitoring the FTL schedule and planning the center operation according to the FTL schedule for smooth operation under TAT in the entire RoMH region.
- Manage all Center Managers and Assistant Managers, and get their work done on time with the proper timeline as per the process.
- Collecting details from all centers for FTL load, received details, and if there are any issues, then escalate the matter with the Regional LH Team and P & E Team.
- Monitor the entire team that should clear all the shipments received on the same day.
- To professionally manage and support all branch managers in the cluster, ensuring that the brand message is being delivered at the highest level.
- Improving branch performance by building on current practices and implementing new procedures to ensure future success.
- Arranging training and implementing the new police and new software changes in the system to all consulting centers.
- Planning and implementing the new branch opening, clearing the requirements for the new branch, and arranging all required manpower for the branches.
- Managing 13 Dispatch Centers (DC), 2 Dispatch Processing Centers (HUB), and 65 Constellation (3PL) channel partners.
- There was a total of 19 on-role staff, and 91 off-role staff (third-party staff).
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Resolved customer service issues and complaints in a timely manner.
- Maintained accurate records of inventory levels, stock movement and purchasing activities.
Education
MBA -
ICFAI National Collage
MBA01-2010
Accounting And Finance
Dr. BAMU Auranagabad
B. Com01-2007
State Board Pune
HSC01-2004
State Board Pune
S.S.C01-2002
Skills
- Expense tracking
- Operational controls development
- Forecasting
- Environmental compliance
- Shrink control
- Maintenance scheduling
- Workforce planning
- Standard operating procedures
Timeline
Regional Operations Manager
DTDC Express Limited
11.2021 - Current
Regional Channel Operation Manager
DTDC Express Limited
09.2019 - 11.2021
Operations Manager
DTDC Express Limited
06.2018 - 09.2019
Area Operations Manager
DTDC Express Limited
02.2014 - 06.2018
MBA -
ICFAI National Collage
Accounting And Finance
Dr. BAMU Auranagabad
State Board Pune
State Board Pune
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