Shriram Chandrasekaran

• Project – Verizon
• Recommending optimized and good customer rich experience for Dynamic Experience on Hold project.
• Build an API for Agent profile-based Experience on Verizon outbound dialer application.
• Providing guidance to the team in the development of Voice Portal VXML based applications.
• Design Architecture and Developing for JTAPI skill event-based monitoring.
• Building of interactive response with dynamical experience on products enquiry, for customers-based requirements.
• Log writing for the existing application which are monitored by New Relic and tracking the performances.
• Dynamic IVR application which uses Cassandra DB for dynamical node assigning and creations.

• SCB – GCCP CN & HK.
• Support internal assessments and global audits on all IT topics and provide performance testing reports on all GBS - Retail Banking applications.
• Worked for GCCP CN IVR – Refresh project in agile methodology.
• Design and developing Host Interface, a middleware to connect IVR with MQ using Java spring boot with REST approach.
• Design and developing Mock for MQ Interface using Java spring boot.
• Conversion of OD IVR projects into Maven project to push it to DevOps CI/CD Pipeline.
• Deploying the project into Open Shift Container Platform post building a docker image for application.
• Project: SCB – PSS Operations and Support.
• Code review, log analysis and optimization on IVR code for SCB Singapore and Malaysia market.
• Resolved technical issues by debugging and support coding and testing functions.
• Responded technical issues by troubleshooting, analysis and assessment of root causes.
• Resolved issues in production on the fly.
• Documenting and maintaining Functional and Technical specification.
• Suggested effective ways for improvement of operations and maintaining application for PSS team.
• Migrating the applications to Dev-Op's technology using (GitHub, Bit Bucket, Jenkins, JFrog).
• Project: SCB – BAU CR’s.
• Computer Telephony Interface - Softphone design changes using JAVA-FXML.
• Developed a Middleware Java spring application with REST approach that provides connectivity for data from other bank operations.
• Developed a micro service using Spring Boot with REST approach for authenticating the bank user id with Oracle Unified Directory (OUD).
• Installing, Configuring & Troubleshooting of Application server & IVR in AWS instance for SCB Hong Kong market.
• Other Projects for Standard Chartered Bank.
• SECMON – Design and Architecture.
• IN Private Banking VB – Design, Development & Implementation.
• Other clients and projects at Tele Apps: Client Product Role.

Cambridge Technology Enterprise Pvt Ltd - IPOCC - Developer

Yupp TV - IPOCC - Lead Developer

CIMAS Zimbabwe, Harare - IPOCC - Lead Developer

Trend Micro Antivirus Malaysia - AACC - Lead Developer

Ooredoo Corporate – Oman - AACC - Lead Developer

• Worked on the process which is, responsible for performing Database Administration task for Deutsche Bank.
• This includes Installation, Creation, Monitoring and Testing of database servers which are under the following data centre LNPROD1, LNPROD2, NYCTLMP01.The team responsible for testing and support on database server which are under UAT environment.
• Worked on VMware vSphere and ESXI 5.5 for UAT Deutsche Bank server.
• Worked on Secure Desktop on Demand for connecting the testing servers.
• Execution of PL/SQL scripts in toad environment.
• Creation of maintenance for database servers on Universal Maintenance Interface tool.
• Importing and Exporting databases using Oracle Data Pump utilities.
• Involved as team lead analyst for a set of 5 resources and guided on technicalities and project migration.
• Provided support on DR and Maintenance activities as a part of BCP, also resolved incidents on script execution issues which are received via Remedy tool.

• Installing, Managing and Maintaining the Microsoft server 2008 & 2012 systems.
• Worked on Windows server 2003/2008/2012 R2 for creating Domain Controller, Active Directory, DNS and win 7/10 clients.
• Monitoring the jobs/applications through Control-M.
• Resolving the server and client machine issues which are received via Remedy tool.
• Creation of maintenance slots for the servers using IBM Tivoli request control tool.
• Configuring Microsoft server for DHCP & Windows deployment Services.
• Provision of data and network security by implementing group policies for client machines.