Shri Ram Lingaswamy

With a proven track record of maintaining SLA targets while handling customer tickets, I'm a top performer at Tata Consultancy Services (TCS) with 2 years of experience. I bring valuable skills in Salesforce service cloud, APEX, LWC, lighting aura components, workflow/process automation, HTML/CSS, Kafka along with solid foundation in UNIX, enhancing the team's capabilities for success. Being a quick learner and with the ability to adapt effectively across organization level with excellent communication skills, I am eager to leverage my technical skills and contribute to a dynamic work environment, driving tangible results for the organization.

• Elastic Data Platform - Barclays Streaming Platform

Governed over multiple applications with basic health checks and maintaining the Tickets raised against the platform, with the help of JIRA and service now. Supported throughout the platform on releases and patch updates over weekends.

• Elastic Data Platform - Partner Insights

Administered as a senior resource to the project with new teammates and ensured all the production operations were live and functioning and accomplished the customer needs in all technical areas specializing in salesforce and unix.

• Lighthouse Life - Lead set programme

Commissioned as the third line of support, surrounding meta data collection, view optimization, workflow automations, validations, pardot integration and creating LWC in accordance with the customer requirements.