Shriram Narayanaswamy
Business Operations Director
Summary
Business Operations Professional with 17 years of varied experience responsible for making sure a company runs smoothly and efficiently by improving processes, managing projects, and making smart decisions to help the business succeed.
Business Leader whose expertise is mainly in Key Account Management offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Extensive experience in high quality customer service who stays calm under pressure with strength in negotiations, interpersonal and time management skills.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Director - Business Operations
Tekplay Systems Limited / Coromandel Infotech India Ltd.
1 2011 - 2024.03
- Heading India SBU with business of 3 million USD
- Collaboration with executive group company leadership on strategic planning initiatives to drive business growth
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions
- In charge of all departments other than Finance such as Technology, Sales, Marketing, Operations, Recruitment, Human Resources and Administration
- Directly reporting to President of the Group
- Manage different sub business units such as ERP Implementation/Support, Professional Services, Financial Services / Operations and Custom Technology Development
- Industry vertical experience in BFSI, Process Manufacturing (Cement), Mining, Government and IT
- Rich experience in Key Account Management specific to large government clients
- Responsible for new business development and year on year 20% growth in revenue, solely won project of 3.5 million USD in year 2016 for Ministry of Finance in India
- This project is prestigious as we have signed contract with President of India
- Was directly responsible for winning project of 300K USD in year 2017 with Tamil Nadu Cement Corporation based in Chennai which we are servicing in support mode currently
- Was directly responsible for winning project 1million USD for Madhya Pradesh State Government in 2019
- Instrumental in winning deal with Chennai Super Kings (Cricket Sporting Indian Premier League Team) by becoming Technology Solutions Partner for value of 1.5 million USD in 2017
- Instrumental in winning various projects around 4 million USD under BFSI sector for clients Union Bank of India, Andhra Bank, Chaitanya Godavari Bank and Lakshmi Villas Bank
- Professional Services deals with various leading companies such as Indian Railways, Whirlpool, E&Y, HP, Oracle, Philips, IBM, Mindtree, Capgemini, KPGM, Volkswagen, Royal Sundaram and Maruti Suzuki
- Involved in getting various deals with Process Manufacturing (Cement) companies such as India Cements, Tamil Nadu Cement Corporation, Chettinad Cements and Birla Shakti Cement.
Business Development Manager
Vulcantech Software Pvt. Ltd / Techgaruda Systems Pvt. Ltd.
2008.01 - 2011.01
- Able to unearth, develop, qualify business opportunities
- Presented hi-level research results to clients
- Creating Marketing Opportunities and target markets
- Market research on prospective clients
- Intelligence gathering on customers and competitors
- Pre-sales and follow up sales activity
- Formal proposal design and business model design
- Managed domestic sales operation
- Lead Generation and pipeline building
- Cold calling and fixing appointments
- Construct and lead sales strategies for qualified business opportunities
- Develop and maintain active pipeline of business opportunities
- Maintaining revenue from existing accounts
- Identifying potential areas of growth and tapping them with new marketing strategies for clients
- Achieve targets by managing existing business revenues and generate new avenues for revenue growth
- Support team with innovative and creative ideas
- Requirement gathering
- Follow up, negotiations and closure with clients
- Managing delivery team internally for domestic requirements
- Assist in preparing proposals liaising along with practice head
- Provide clarity to delivery team on requirements for better results
- Provide excellent consultation in area of enterprise mobility solutions
- Key Account Management for various universities such as Stanford University, The University of Chicago, Fordham University and Indian School of Business
- Won an order to provide mobile application for Scoregetter, company based in Chennai
- Spearheaded development of new product line, leading to significant expansion of market footprint
- Secured high-value accounts through persistent and strategic outreach efforts
- Constantly & consistently exceeded the given targets.
Business Development Executive
Smart PS Ltd.
2006.01 - 2007.01
- Strategic Consultancy (sales and marketing)
- Selling VOIP solutions for COLT telecommunications
- Lead Generation
- Telemarketing and Tele sales
- Data Validation
- Data Cleansing and Profiling
- Market Research
- Customer Service and Call Handling
- Generating qualified leads
- Fixing up and confirming face-to-face appointments
- Market research on prospective clients
- Managers choice winner in 3rd week
- Most number of deals closed for month in 8th week.
Education
MBA -
2005.04 - 2007.05
Bachelor of Technology (Information Technology) - undefined
2001.01 - 2005.05
Skills
Key Account Management
Timeline
Business Development Manager - Vulcantech Software Pvt. Ltd / Techgaruda Systems Pvt. Ltd.
2008.01 - 2011.01
Business Development Executive - Smart PS Ltd.
2006.01 - 2007.01
Staffordshire University - MBA,
2005.04 - 2007.05
Satyabhama University - Bachelor of Technology (Information Technology),
2001.01 - 2005.05
Director - Business Operations - Tekplay Systems Limited / Coromandel Infotech India Ltd.
1 2011 - 2024.03
State
Tamil Nadu
Zip
600017
Skillset
- Key Account Management
- Client Relationship Building
- Revenue Generation
- Account Retention
- Relationship selling
- Excellent Communication
- Interpersonal Skill
- Leadership and People Development
- Negotiation
- Business Administration
- Client Relationship Management
- Operations Management
- Strategic business planning
Honorsandawards
- Won the 1st place in Chess in the Inter Collegiate Tournament (2001-2002)
- Won the 2nd place in Chess in the Inter Collegiate Tournament (2002-2003)
- Won the 1st place in Chess in the Annual Sports Competition (1999-2000)
City
Chennai
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