Hi, I’m
Shrirammurti Annavarapu
Gondia
Summary
Encouraging team lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
years of professional experience
Work History
Staffcloud Pvt Ltd
Customer Support Team Lead
01.2017 - Current
Job overview
- Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.
- Bringing 5-year background maintaining customer satisfaction and contributing to company success. Proficient in Zendesk, Slack, and eDesk.
- Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals.
- Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking Project Lead with an exceptional commitment to exceeding client expectations.
- Engaging and friendly to manage work quality, key milestones and deliverables. Imparting training to the new agents onboarded to the team.
- Reporting Operations Manager (UK) over Google meet & giving weekly feedback to them & suggesting process amendments for better customer satisfaction.
- Crafted intelligent, professional responses to email in zendesk as per the process workflow.
Red FM
Copywriter
01.2015 - 12.2015
Job overview
- Creating copies for advertisements to be aired on Radio. Has written multiple adverts for the giants like Haldiram, Titan etc.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized brand message to reach and capture target audience interest and drive engagement.
M.I.E.T Gondia
Assistant Professor
01.2007 - 04.2015
Job overview
- Probed, encouraged and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for curriculum.
- Shifted between informal and formal methods of teaching to create multilayered web of learning, incorporating experiments, practical activities, discussions and projects into lessons.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Offered career assistance to students by conducting mock interviews, providing relevant job opportunities and teaching networking skills and strategies.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Taught diverse student population by employing various learning styles and abilities
Education
IneuronBanglore
Certification Course from Data SCience
02.2023
M.I.E.T GondiaGondia
Bachelor of Engineering Technology from Electronics Technology
06.2005
Skills
- Order and Refund Processing
- Systems Analysis
- Calm and Professional Under Pressure
- Analytical and Methodical
- Training Material Development
- Resource Planning
- Organizational Skills
- Creative problem solving
- Good listening skills
- MS Office
- Zendesk
- Zendesk
- Project Management
- Interpersonal Communication
- Multitasking Abilities
- Training and Development
- Decision Making
- Problem-Solving
- Python
- SQL
Reading books, Writing Poems, Teaching kids, Walking for health
- I read self-help books to learn new things.
- I exercise for good health and focus.
- I teach my kids and play with them in my free time.
- I write poems and published a few anthologies.
Timeline
Customer Support Team Lead
Staffcloud Pvt Ltd
01.2017 - Current
Copywriter
Red FM
01.2015 - 12.2015
Assistant Professor
M.I.E.T Gondia
01.2007 - 04.2015
Ineuron
Certification Course from Data SCience
M.I.E.T Gondia
Bachelor of Engineering Technology from Electronics Technology
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