Shrishti Agrawal

Dedicated and accomplished Service Desk Team Lead with expertise in managing support operations for the Salesforce iCRM project. Proven ability in leading teams, resolving technical issues, and ensuring seamless service delivery. Seeking to leverage extensive experience and skills in a new professional opportunity.

• Designed and prepared technical reports, studies, and related documentation.
• Improved user productivity and efficiency through system training and support.
• Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
• Monitored and tracked user progress to identify improvement opportunities.

Diligent and technically proficient Service Desk Analyst with a proven track record in providing comprehensive IT support. Skilled in swiftly diagnosing and resolving technical issues, offering excellent customer service, and ensuring seamless operation through efficient incident management. Proficient in utilizing various ticketing systems, troubleshooting tools, and communicating effectively to address user concerns promptly. Adept at maintaining service level agreements and contributing to the overall enhancement of the IT infrastructure. Strong team player committed to delivering high-quality support and optimizing end-user satisfaction.