Shrishti Basu
Bhagalpur
Overview
3
3
years of professional experience
Work History
Floor Manager
Gowra Pladium
2025.01 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Defined clear targets and objectives and communicated to other team members.
- Checked client rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Followed daily cleaning schedule to prepare for arrival of clients and meet deadlines.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
Information Desk Receptionist
Inorbit Mall
2024.10 - 2024.12
- Provided support with administrative tasks such as filing documents, preparing reports .
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted customers and provided assistance in a professional manner.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Handled sensitive customer complaints in a polite yet efficient manner.
- Responded to emails sent to the Info Desk mailbox in a professional manner.
F.O GSA
Red Fox Hotel
2022.12 - 2023.04
- Handle complaints and concerns of customers
- Welcome guests and clients in friendly positive manner
- Provide guests with wakeup calls,messages and other personalised services as requested
- Updated guests profiles and preferences in the database to personalised service and foster loyalty
- Greeted guests upon arrival,offering warm welcome and facilitating swift check-in processes
F.O GSA
Lemon Tree Hotel
2022.05 - 2022.10
- Handle complaints and concerns of customers
- Welcome guests and clients in friendly positive manner
- Provide guests with wakeup calls,messages and other personalised services as requested
- Updated guests profiles and preferences in the database to personalised service and foster loyalty
- Greeted guests upon arrival,offering warm welcome and facilitating swift check-in processes
Education
Graduation - English Hons.
Indira Gandhi National Open University
01.2025
D.El.Ed. -
SHRI KRISHNA UNIVERSITY
01.2023
Diploma - Aviation, Hospitality and Customer Service
Franknn Institute
01.2022
Intermediate - Science
A.N High School
01.2020
Matric -
Gandhi High School
01.2018
Skills
- Teamwork
- Communication
- Time management
- Creativity
- Attention to detail
- Work ethics
- Information desk management
- Confidentiality handling
Personal Information
Date of Birth: 09/07/03
Affiliations
- Sketching
Timeline
Floor Manager
Gowra Pladium
2025.01 - Current
Information Desk Receptionist
Inorbit Mall
2024.10 - 2024.12
F.O GSA
Red Fox Hotel
2022.12 - 2023.04
F.O GSA
Lemon Tree Hotel
2022.05 - 2022.10
Graduation - English Hons.
Indira Gandhi National Open University
D.El.Ed. -
SHRI KRISHNA UNIVERSITY
Diploma - Aviation, Hospitality and Customer Service
Franknn Institute
Intermediate - Science
A.N High School
Matric -
Gandhi High School