Shrishti Dhar
FinCrime Analyst
Indore
Summary
Analytical professional with 3+ years’ experience in fintech, customer support, and compliance. Proven track record in fraud detection, fintech provisioning, and user access management at Teleperformance. Skilled in resolving technical issues, securing data systems, and collaborating across teams to tackle complex challenges.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Fincrime Analyst || Online Provisioning
Teleperformance – Process- Mastercard
Indore
08.2023 - Current
- Set up and configured access for fraud detection tools and other critical applications
- Ensured accurate alignment of user roles, system access, and permissions while maintaining secure data protocols
- Collaborated with technical teams to support seamless onboarding and resolve provisioning-related issues across platforms
- Worked cross-functionally to develop personalized fraud prevention strategies and enhance security measures
- Monitored financial transactions and activities to detect unusual or suspicious behavior
- Ensured that only authorized personnel had access to relevant company data, effectively minimizing the risk of data breaches
- Maintained and regularly updated contact lists to ensure timely delivery of critical notifications across the organization.
- Investigating reported fraud cases, analyzing patterns or anomalies, communicating gather necessary information, finding root cause, and providing recovery process
Sr. US IT Recruiter
Wellaar Group
Indore
04.2023 - 07.2023
- Successfully placed candidates in IT roles, including Data Engineers, Python Developers, and Salesforce Developers.
- Trained junior recruiters on effective sourcing techniques and interview strategies for qualified IT talent.
- Proficient in using job portals such as LinkedIn, ZoomInfo, and OPT Resume, with a focus on maintaining strong, long-term candidate relationships.
- Negotiated salary packages that aligned with client budgets while meeting candidate expectations.
Sr, US IT Recruiter
Softstandard Solutions
Indore, India
09.2022 - 03.2023
- Placed candidates in various IT role.
- Maintaining enduring and meaningful relationships with candidates, fostering a positive and engaging recruitment experience.
- Strengthened communication skills, adeptly sourcing, screening and successfully hiring IT professionals for reputable US-based companies. Proficient in utilizing various job portals.
AR Collector
Teleperformance- Process- Byram Healthcare
Indore, India
03.2022 - 08.2022
- Managed insurance claim denials and medical billing issues
- Coordinated with providers and clients for reimbursement accuracy
Education
Bachelor of Commerce - BCom -
Barkatulla University
Itarsi, India 04.2001 -
Skills
Technical Skills: Knowledge of ticketing systems Email management Basic troubleshooting Interacting with customers via meetings to resolve issues Case management systems Proficient with CRM tools
Interpersonal skills: effective communication emotional intelligence active listening patience adaptability conflict resolution empathy adaptability time management empathetic listening
Timeline
Fincrime Analyst || Online Provisioning
Teleperformance – Process- Mastercard
08.2023 - Current
Sr. US IT Recruiter
Wellaar Group
04.2023 - 07.2023
Sr, US IT Recruiter
Softstandard Solutions
09.2022 - 03.2023
AR Collector
Teleperformance- Process- Byram Healthcare
03.2022 - 08.2022
Bachelor of Commerce - BCom -
Barkatulla University
04.2001 -