SHRISHTI SHEKHAWAT
NEW DELHI
Summary
Dynamic and results-oriented professional with 9 years of experience in customer relationship management, sales, operation and team leadership. Proven track record of driving business parameters, maintaining sales and service standards, and resolving quality issues to ensure customer satisfaction. Adept at handling team, grooming new executives, and maintaining a healthy and professional relationship between the company and customers. Skilled in customer service, communication, and interpersonal relations, with a passion for delivering exceptional customer experiences. Known for adaptability, stress management, and success-driven approach. Eager to leverage expertise in a challenging customer-centric role.
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
11
11
years of professional experience
Work History
Insignia Service Manager
RBL Bank
12.2024 - Current
- Managed daily operations of service desk to ensure efficient customer support.
- Trained and mentored team members on service best practices and standards.
- Oversaw implementation of new banking software to enhance service delivery.
- Coordinated with cross-functional teams to resolve customer issues swiftly.
- Ensured compliance with banking regulations during customer interactions.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Adhered to customer service standards to foster satisfaction and retention.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
CRO( Authoriser)
Bandhan Bank
Delhi
03.2023 - 11.2024
- Managed branch operations, including scheduling staff and coordinating customer visits
- Performed daily branch audits to ensure accuracy of customer accounts and cash balances
- Led a successful rebranding of the branch, resulting in an increase in brand visibility and recognition.
Sales Manager
Kotak Life Insurance Co Ltd
Shalimar Bagh
07.2021 - 03.2023
- Created a customer loyalty program that increased customer retention.
- Developed and implemented CRM system to streamline sales processes and improve customer service.
- Developed a sales forecasting model that accurately predicted future sales trends.
Customer Relationship Manager
Vodafone Idea Ltd
Naraina
03.2015 - 12.2021
- Driving Business Parameters (Postpaid/Prepaid and Data)
- Working on TV pending, PD and Acquisition Churn cases to get maximum activations for VS.
Relationship Manager
Bajaj Alliance Life Insurance Co Ltd
Lajpat Nagar
12.2021 - 07.2021
Education
B.com -
Delhi University
DelhiXIIth -
Govt Girls se sec school
Xth -
Guru Harkrishan Model School
Skills
- Customer Relationship Management
- Sales
- Customer experience
- Team Work
- Service desk management
- Compliance assurance
- Operational efficiency
- Problem solving
- Time management
- Service delivery optimization
- Service documentation
- Customer satisfaction measurement
Languages
- Hindi
- English
- Hindi
Personal Information
- Father's Name: VIJAY SINGH SHEKHAWAT
- Mother's Name: VIBHA SHEKHAWAT
- Date of Birth: 06/12/93
Languages
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Insignia Service Manager
RBL Bank
12.2024 - Current
CRO( Authoriser)
Bandhan Bank
03.2023 - 11.2024
Relationship Manager
Bajaj Alliance Life Insurance Co Ltd
12.2021 - 07.2021
Sales Manager
Kotak Life Insurance Co Ltd
07.2021 - 03.2023
Customer Relationship Manager
Vodafone Idea Ltd
03.2015 - 12.2021
B.com -
Delhi University
XIIth -
Govt Girls se sec school
Xth -
Guru Harkrishan Model School