Shristi Kumari
Account Manager(Assistant Manager)
Bengaluru
Summary
Account Manager with 7+ years of experience in key account management, vendor relations, category operations, catalogue management, and cross functional coordination within leading e-commerce organizations. Proven ability to drive revenue growth, improve catalogue accuracy, streamline processes, and building long term client relationships. Strong analytical skills with hands- on expertise in Excel, Tableau, SAP, and SQL.
Overview
7
7
years of professional experience
Work History
Account Manager
AJIO.com
09.2023 - Current
- Manage key fashion and lifestyle brands, and grow relationships with vendors, serving as the primary point of contact to drive revenue and ensure the brand's satisfaction.
- Negotiate terms of trade, margins, and strategic initiatives to maximize account performance.
- Monitor business KPIs/KRAs, including visibility (PDP, PLP), in-stock %, conversion, and assortment, to achieve AOP targets.
- Collaborate closely with tech, product, marketing, operations, and cross-functional teams to ensure seamless execution and enhance the platform experience.
- Analyze daily, weekly, and monthly reports to track sales trends and implement corrective actions.
- Lead initiatives to improve demand planning, catalog accuracy, and category-level performance.
- Conduct business reviews with vendors, finalize pricing and listings, and execute promotional campaigns.
- Manage approximately 30 calls and emails per day from vendors/brands.
- Streamlined operational processes and prioritized key initiatives, resulting in a 25% revenue increase in my portfolio.
Project Manager- Catalogue & Operations
AJIO.com
01.2022 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Led catalog improvement projects focused on fixing incorrect/missing size charts, pricing errors, and product information accuracy.
- Managed two agencies of 30 people and an internal team of 10 members for catalog creation, QC, and go-live operations.
- Coordinated with multiple stakeholders to ensure TAT/SLA adherence for catalog and onboarding activities.
- Oversaw updates related to pricing, product titles, descriptions, images, and vendor onboarding documentation.
- Created SOPs and conducted seller training to enhance catalog efficiency and minimize errors.
- Identified process gaps and implemented improvements to increase catalog accuracy and workflow consistency.
- Monitored team performance using defined SLAs and operational metrics, conducted weekly reviews to improve productivity, reduce error rates, and streamline workflows.
- Facilitated weekly reviews with agencies to assess catalog KPIs, set performance objectives, and optimize workflows for consistent delivery.
Senior Operations Specialist
Meesho
10.2018 - 08.2021
- Handled end-to-end logistics escalations (first mile, last mile, RTO, reverse pickup), ensuring timely resolution and improved customer satisfaction.
- Performed SQL-based data extraction to analyze supplier details, order accuracy, and logistic workflows.
- Conducted weekly 3PL performance reviews, identifying areas for improvement to enhance service quality.
- Managed an outsourced operations team, driving performance through continuous monitoring and training.
- Facilitated internal meetings to align teams, set goals, and improve operational efficiency.
Education
Bachelor of Science - B.tech
JNTUA
Anantapur, India 04.2001 -
Pre- University - Science
MIT
Janakpur, Nepal 04.2001 -
High School - Science
JSEBC
Janakpur, Nepal04.2012
Skills
Account Management
Accomplishments
Negotiated additional vendor monetization during major events, generating a 35% revenue uplift.
Collaborated with the Operations team to reduce high Wrong Fulfillment Returns(WFR) by educating and convincing vendors to install packaging cameras. This initiative lowered WFR from 90% to 30% and significantly reduced vendor penalties.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Hindi
Nepali
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Account Manager
AJIO.com
09.2023 - Current
Project Manager- Catalogue & Operations
AJIO.com
01.2022 - 09.2023
Senior Operations Specialist
Meesho
10.2018 - 08.2021
Bachelor of Science - B.tech
JNTUA
04.2001 -
Pre- University - Science
MIT
04.2001 -
High School - Science
JSEBC