Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shristy Ganatra

Vadodara

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Kotak Mahindra Bank Ltd.
Vadodara
09.2023 - Current
  • Managing Post sale service of Home Finance, Loan against property, Business Loan and personal Loans customers.
  • Retention of existing clients
  • Cross selling of various products of Bank
  • Managing Escalations
  • Coordinating with different teams
  • Driving Digital Adoption for all Retail asset Customers.
  • Close Looping of Complaints and Detractor feedbacks end to end and incorporate changes for improvement.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Relationship Manager

ICICI Bank
Vadodara
10.2021 - 08.2023
  • Enhanced & deepened banking relationship by cross-selling products as per client's need & profile
  • Executed business development activities for 417 mapped customers (25% of total branch base)
  • Analyzed current customer association to provide clients with recommendations & relevant products
  • Demonstrated efficiency in cash handling & quickly resolved customer issues in fast-paced environment

Education

Bachelor of Commerce - Accountancy

Institute For Excellence In Higher Education
Bhopal, India
10.2020

12th Grade - Commerce

Carmel Convent Sr Secondary School
Amlai, M.P, India
04.2017

10th Grade -

Carmel Convent Sr Secondary School
Amlai, M.P, India
04.2015

Skills

  • Quality Assurance
  • Trade Finance
  • Handling Escalations
  • KYC and AML compliance
  • Customer-focused
  • Product and service solutions
  • Decision-Making
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Import/export documentation
  • Cross-border transactions
  • International trade regulations
  • Documentary collections handling

Timeline

Customer Service Manager

Kotak Mahindra Bank Ltd.
09.2023 - Current

Relationship Manager

ICICI Bank
10.2021 - 08.2023

Bachelor of Commerce - Accountancy

Institute For Excellence In Higher Education

12th Grade - Commerce

Carmel Convent Sr Secondary School

10th Grade -

Carmel Convent Sr Secondary School
Shristy Ganatra