Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Kotak Mahindra Bank Ltd.
Vadodara
09.2023 - Current
Managing Post sale service of Home Finance, Loan against property, Business Loan and personal Loans customers.
Retention of existing clients
Cross selling of various products of Bank
Managing Escalations
Coordinating with different teams
Driving Digital Adoption for all Retail asset Customers.
Close Looping of Complaints and Detractor feedbacks end to end and incorporate changes for improvement.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Relationship Manager
ICICI Bank
Vadodara
10.2021 - 08.2023
Enhanced & deepened banking relationship by cross-selling products as per client's need & profile
Executed business development activities for 417 mapped customers (25% of total branch base)
Analyzed current customer association to provide clients with recommendations & relevant products
Demonstrated efficiency in cash handling & quickly resolved customer issues in fast-paced environment