Shristy Ganatra
Vadodara
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Kotak Mahindra Bank Ltd.
Vadodara
09.2023 - Current
- Managing Post sale service of Home Finance, Loan against property, Business Loan and personal Loans customers.
- Retention of existing clients
- Cross selling of various products of Bank
- Managing Escalations
- Coordinating with different teams
- Driving Digital Adoption for all Retail asset Customers.
- Close Looping of Complaints and Detractor feedbacks end to end and incorporate changes for improvement.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Relationship Manager
ICICI Bank
Vadodara
10.2021 - 08.2023
- Enhanced & deepened banking relationship by cross-selling products as per client's need & profile
- Executed business development activities for 417 mapped customers (25% of total branch base)
- Analyzed current customer association to provide clients with recommendations & relevant products
- Demonstrated efficiency in cash handling & quickly resolved customer issues in fast-paced environment
Education
Bachelor of Commerce - Accountancy
Institute For Excellence In Higher Education
Bhopal, India10.2020
12th Grade - Commerce
Carmel Convent Sr Secondary School
Amlai, M.P, India04.2017
10th Grade -
Carmel Convent Sr Secondary School
Amlai, M.P, India04.2015
Skills
- Quality Assurance
- Trade Finance
- Handling Escalations
- KYC and AML compliance
- Customer-focused
- Product and service solutions
- Decision-Making
- Customer Relationship Management (CRM)
- Complaint Resolution
- Import/export documentation
- Cross-border transactions
- International trade regulations
- Documentary collections handling
Timeline
Customer Service Manager
Kotak Mahindra Bank Ltd.
09.2023 - Current
Relationship Manager
ICICI Bank
10.2021 - 08.2023
Bachelor of Commerce - Accountancy
Institute For Excellence In Higher Education
12th Grade - Commerce
Carmel Convent Sr Secondary School
10th Grade -
Carmel Convent Sr Secondary School
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